We went for a small getaway after our wedding. We needed a break. Figured that the spa and dinner credit would be nice as well - what we got with our voucher when we purchased it through an online deal.
Our room smelled but we thought it was just us so I didn't say anything until the following day. At that time, I was given a key to move to another room.
The hotel does not honor their deals - that was my biggest annoyance with them. The dinner place was closed for dinner orders as they were renovating. They only provided room service for breakfast. However the voucher for food said we needed to spend $40 in order to get the $20 credit! I don't know many people who can have that big of a breakfast or have alcohol that early (how else were us two going to get out bill to $40!). But the hotel nor the restaurant was able to assist with this. The person at the front desk gave me a blank stare when I said it was not stated on the voucher that we needed to spend double in order to get the credit and it's not our problem the restaurant is renovating. He also ignored my inquiry about the that spa credit. The person who had booked my room had said the spa credit was for both people. This man told me that it wasn't for both guests.
Anyhow, I was disappointed by this so we didn't bother with the spa. I will probably be very cautious to buy an accommodation voucher online again and would recommend this hotel to no one.
The manager has stated in response to other reviews that while the guests are there the hotel will try their hardest to deal with the situations. I did, however, bring up these issues to the front desk not once but twice. So it wasn't as if we hadn't tried to resolve this. The service is poor. I have stayed in similar hotels and the service always exceeds everything else and makes the stay more comfortable even if the hotel is old. This hotel does not meet even my minimum expectations.
- Executive Hotel Harrison Hot Springs
- Hotel Harrison Hot Springs
- Executive Harrison Hot Springs
