This was a very disappointing discovery. We were looking forward for a two night stay and to have fun at the waterslide. I left the next morning before ever going to the pool with our kids. When I arrived I loaded my own luggage on a trolley while the front desk girl had a cigarette right in front of me. Everytime I walked out the front entrance I had to go through cigartte smoke from guests smoking out front. The walls were paper thin and I thought the people above us were going to come through the ceiling. I got no sleep and couldn't wait to check out. They did give me half price off my room and cancelled my second night stay with no charge. This hotel needs a total overhaul. I need sleep!!
- Service Plus Red Deer
