While checking in I commented on the unusual 1 day cancellation policy for reserved rooms. Most hotels I had encountered in the past would allow for a cancellation provided that it was received by 16:00 the same day. The clerk (RYAN) stated that he wasn't going to argue with me (I wasn't arguing). I told him I wasn't arguing and I just wanted to check in. "Only if you say PLEASE" I was told. The last straw. I was next told that I wasn't welcome at the hotel and that would I please leave. I asked to speak to the manager (his mother, I suspect). Things were gradually ironed out.
The young man should NEVER be allowed to deal with the public. I will never deal with this hotel again.
