Very customer orientated. Great place to stay, Beds are very comfortable. Not a hot breakfast but very good. Good location.
Next to a Tim Horton's plus Wendy's. Has a Perkins Restaurant also on other side.Cross from Mall, plus Casino.
Very good rates also.

My family and I live in medicine hat and just wanted a pretend vacation without the exhausting travel. The staff were nice at check in. when we got to our first room there were towels everywhere and alcohol bottles still in the trash can. We got another room of the same value but this one was clean. It wasn't what I expected to get from what I heard from our visiting relatives. Next time I recommend the medicine hat lodge across the street to family.

Very rude lady working in the breakfast area. I was making a waffle and let it cook a few seconds longer so it would be crispy and she started flipping out. At other locations the attendant suggested I leave it on a bit longer if I wanted it more done.

She managed to make an okay stay a poor one with her attitude and tone. People in the service industry should remember that they are there to provide SERVICE not attitude.

They do have somewhat clean rooms but the hall to our non-smoking room smelled of smoke and the water in the hot tub was less clean than I would like.

Finall thought: I would not stay here again.

I travel for work a great deal and I am always looking for a hotel that makes be feel comfortable and that I am treated like my business is important to them. From the moment I arrived I had that feeling. The front desk agent used my name, probably 5 times duing the check in. When I came back from dinner, she remembered my name again and asked how dinner was.

The rooms are comfortable and provided the comforts I needed...a good size desk, good lighting and a comfortable bed. Breakfast next day offered a nice selection and again, a very friendly breakfast person. I dont know if the manager hires great people or Medicine Hat really friendly people, but I will be back to this hotel.

One last thing, when I was checking out of the hotel, the young lady at the front desk used my name three more times. She proudly announced that the hotel was just awarded with a servive award from the brand. I know why.