This has been our second visit to the lodge and this was our family Christmas getaway. Very disappointing that the pools were so cold as to be unusable (again). We had a gift certificate and upgraded the room so my 7 year old could complain that he could feel the springs in the bed. The 5 year old slept on the hide-a-bed which was infinitely worse. For nearly $200 a night save it and go to Vegas or at least the Comfort Inn across the street.

On a recent return visit which is usually our "get-away" spot, we were severely disappointed with our stay. The check-in staff was particualrily melancholy, which isn't unusual. On venturing with the kids to their highlight the pool and waterslides, we found the area and the water so cold, my youngest daughter was blue by the time we left and had to have a bath to warm up. To top that off there were no towels, even when we checked at the desk they said maybe 45 min. but an hour an half later, nothing!
The breakfast buffet was nothing short of sad! When I went to fill the kids plates, the waitress took their drink orders, they are 4 and 2! Needless to say when I came back and the waitress brought my daughter an ice tea for breakfast, I had had enough!
I am afraid our favorite "get-away" spot must become our "get-away-from" spot. And this is only one of the experiences we have had here recently. Why we went back I don't know?
The one bright light was the girl who checked us out, was pleasant and empathetic to our stay.

My family decided to meet up around New Years since we couldn't make it together for Christmas - it took 4 tries to check into one room, despite the 4PM check-in time. The second room wasn't ready until nearly 6:30pm - and several additional times waiting in line. When we finally got into the room, they didn't provide all the chits that were part of the "Escape" package (Escape is right - from the hotel!). Eventually that was sorted and we were able to go for supper.

Having a family member with a nut allergy can make it difficult to eat out, the staff was less than helpful with even the cooks/'chef' being completely unaware of exactly what was in the different items. The taste of the supper and breakfast was what I would expect cardboard to taste like - even salt couldn't save the poor food.

Later in the evening they did bring up a couple bottles of wine, and discounted the rooms slightly, although it did little to ease the frustration of not being able to settle in and relax until much later than was planned.

Topping it all off was the food left in the hallway from room service for hours - a plate of nachos (I think - it looked like someone had used the plate as a toilet) and jug of what I can only imagine was beer also sat, despite my pointing it out to the front desk on at least 2 trips to attempt to check in. Eventually it vanished, after many hours (and repeated trips of Bell Boys AND 'cleaning' staff right by the piles [not just one, 2 within the walk from the front desk to our rooms]).

This hotel couldn't even be bothered to find a manager when I asked to speak to one, instead directing me to take the elevator to the basement to 'find' him myself.

The one highlight was leaving the casino with more money than I walked in with - but nothing that would bring me back.

If you're looking for a good family hotel with quality service - this is not the place to stay. If you are looking for a waterslide for the kids, there is another hotel that I've had good experiences at in the past (Medicine Hat Travelodge).

Great hotel. Staff are great rooms above par the "Jungle Cafe" very gross. I have come across many 1980 style themes but this is the ultimate desination for 80 retro. The food was cold the the buffet was well below average It would be recommened that the owners change do a renovation to the cafe and M grill they are in need of updates sooner then later. Yes they give you free vouchers for the buffet in the morning however if it was updated and better food I would gladly par for it!