The worst customer service I have ever received in a motel. My husband & I stayed here during the Christmas holidays. We did realize when we booked, that the motel staff had Christmas off, so we would be on our own for a day & a half. We didn't realize that a continental breakfast was usually included in the price we paid, until we checked in at the desk. They wouldn't give us any kind of discount, okay fine, I could live with that. The problem was, they didn't leave us any extra toilet paper in our room and we ran out the first evening we were there. We had to go out and buy our own. When the staff returned the next day I mentioned this to the front desk agent. She wouldn't even apologize for the mistake or discuss the situation with me, just wanted me to pay and leave. Otherwise, the room we had was clean and quiet.
- Econo Lodge Lethbridge
- Lethbridge Econo Lodge
