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Holiday Inn Hotel & Suites Grande Prairie – reviews, photos

3.0 of 5
9816-107 Street, Grande Prairie, Alberta T8V 1L4, Canada
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Holiday Inn Hotel & Suites Grande Prairie
Ranked #6 of 18 hotels in Grande Prairie
4.0 of 5 stars 24 Reviews
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24 reviews from our community

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Date Rating
yyc
Senior Contributor
25 reviews 25 reviews
Reviews in 13 cities Reviews in 13 cities
10 helpful votes 10 helpful votes
“Better off with the Holiday Inn Express”
2 of 5 stars Reviewed 6 January 2011

I used to stay here quite often a few years aho, but switched to the HI Express down the road. On a recent trip I could not get a reservation at the HI Express so opted to return for one night here. I am now reassured and convinced that I made the right choice to switch to the HI Express. I found the hotel rooms rather run down compared to the HI Express and the rates are generally 20% higher, for less benefits (i.e. no continental breakfast). I was also given a hard time at the front desk about receiving the government rate, insisting that I must have some special type of card. I work for the goverment on a contract basis and do not receive a card, but provided them some evidence (letter etc...) that proved that I was doing work for government. They said they would let it slide this time, but only this time. I never receive this kind of questioning at the HI Express with their government rate, having stayed over 20 nights per year at that hotel. Better and friendlier service at the HI Express. Sorry, I wanted to like this hotel, but just can't justify a return visit.

  • Stayed December 2010, travelled on business
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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GenHIGP, Manager at Holiday Inn Hotel & Suites Grande Prairie, responded to this review
12 January 2011
Dear guest,

Thank you for sharing your comments with us! Your feedback is of the utmost importance as it provides insight in order for us to improve the quality of our product and services.

We are truly sorry to read that your expectations were not met with regards to the quality of the room. We already made some major upgrades in 2010 and have some very exciting changes coming in the new year.

I do apologize once again for the discomfort and hope you will give us the second chance to regain your confidence!

Kind regards,
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alberta
Senior Reviewer
10 reviews 10 reviews
Reviews in 5 cities Reviews in 5 cities
9 helpful votes 9 helpful votes
“Great location..close to everything...but still quiet.”
5 of 5 stars Reviewed 16 April 2010

My husband and myself stayed here during an auction sale trip. Had booked thru "priceline.com" for the first time. I was a bit concerned at first as we had not used this online service before. You cannot stipulate any request when doing so and we really don't stay in hotels that are less than 3 star...or ones that don't offer king-size beds. So, I bid and took my chances. I was impressed that upon checkin, the desk staff upgraded us to a king-size bed. Initially when I had called the hotel to confirm, that morning, something I always recommend doing, I was told no king would be available. All- in all, an excellant place to stay and has a great location. Easy to find, close to all city amenties and walking distance to the largest theatre in the small city. Would stay again. The bedding was very nice! Room was clean and fresh, would like to see newer t.v.s in rooms tho. Our t.v was small and quite old-school.

  • Stayed April 2010, travelled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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GenHIGP, Manager at Holiday Inn Hotel & Suites Grande Prairie, responded to this review
28 June 2010
Dear Guest,

I first would like to thank you for your review. We always appreciate getting feedbacks from our guests. I am pleased to hear that you enjoyed your stay. We strive to provide each guest with great accommodation and remarkable service.

We appreciate your patronage and hope you will stay with us the next time you are in Grande Prairie. We look forward to your return.

Sincerely,

Genevieve Dumais, Resident Manager
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Alberta
Senior Contributor
45 reviews 45 reviews
Reviews in 34 cities Reviews in 34 cities
25 helpful votes 25 helpful votes
“Really Pleasant Stay”
4 of 5 stars Reviewed 17 March 2010

The hotel was clean & comfortable. ALthough there were sports teams staying the weekend, I asked to be put far away from those teenagers, and the hotel was happy to accomodate me. I had a corner room on the 3rd floor which was spacious & comfortable. I never heard the teenagers at all which was impressive. Room was very clean and spacious for myself & 2 children (ages 9 & 10).
Pool was fabulous! Very clean, large pool area, nice changing/rest rooms. We spent alot of time in the pool and it was one of the best hotel pools I've ever used.
Restaurant attached to the hotel was very good. Food was tasty & filling. Service was great and the free deserts for children was a huge hit. Especially when they were willing to deliver to my room when my children were too full to eat right then.
Not a cheap place to stay (my room with 2 queens, fridge, mic etc) was $140.00/night, but I think it is the best place to stay in Grande Prairie.

  • Stayed February 2010, travelled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
calgary
2 reviews
Reviews in 2 cities Reviews in 2 cities
“Okay”
3 of 5 stars Reviewed 9 February 2010

JUST Okay!! I've stay in much nicer and better valued hotels!! Rooms were just okay and service was just okay but I paid more than it deserves.

I've stayed in nicer hotels in GP.... the one next door is a GEM!

  • Stayed January 2010, travelled on business
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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yyc
Senior Contributor
25 reviews 25 reviews
Reviews in 13 cities Reviews in 13 cities
10 helpful votes 10 helpful votes
“Okay, middle of the road.”
3 of 5 stars Reviewed 23 January 2010

I have stayed here about 20 times over the past few years on business. The hotel, in all honesty, is nothing special and is what I would call middle of the road. Granted it is probably one of the nicest (or the nicest) hotels in Grande Prairie, but their is simply no "wow" factor.

Like another reviewer I have been disappointed at seeing housekeeping staff smoking outside the rear entrance - not an appealing site. I have had room service here as well and found the quality sub-par and ofen cold.

Considering I will be coming to GP about once a month for the forseable future I have decided to try the HI Express up the road. I would recommend that hotel over this one.

  • Stayed November 2009, travelled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Additional Information about Holiday Inn Hotel & Suites Grande Prairie

  • Holiday Inn Grande Prairie
  • Grande Prairie Holiday Inn
Address: 9816-107 Street, Grande Prairie, Alberta T8V 1L4, Canada
Price range (per night):* INR8,805 - 11,146

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