We were traveling home from Alaska. I had our dog with us so was glad to find nice hotels along the way where he could also stay. They even gave him a dog toy. This hotel was very nice and would stay again.

My last stay at a Holiday Inn Express was a nightmare and I swore I would never return so on this trip I booked at the Holiday Inn & Suites. This property has been in Grande Prairie for some time now and it is beginning to show in the rooms. Check-in was quick and fast and courteous. Love the idea of having newspapers available for guests (Edmonton Journal and National Post). Room provided was as requested (away from elevators, vending machines and end of hall if available). Room furnishings are somewhat dated, King Bed was obviously in need of replacement as it was very evident some big people sat a lot on the right side as it sagged quite badly. No HD tv's available (at least in the room I was in) again an indication that refurbishing with modern, uptodate improvements needed. Don't know why a lot of Hotel properties see the need to decorate rooms with brown paint and darker carpets but probably so dirt does not show but I like a room that is bright and colorful. Unlike a lot of hotel properties in Grande Prairie (Holiday Inn Express as an example) the Internet actually worked and it was quick and fast. This hotel has both Wireless and Cable connections.

We stayed here for a skate competition. The hotel was your typical holiday inn. We had a even numbered room that faced the street which can get noisy. Ask for a room on the back of the hotel if you don't want the noise. The breakfast buffet was good as it was part of a deal we had for the skating rate.

I stayed here for 1 night on my way through town. The property was clean, rooms were comfortable, and the service was pretty good. The beds are comfortable and the heating/cooling system seemed to work appropriately. There is free wi-fi in the room which worked well and had good signal strength.

We arrived fairly late so ordered room service to avoid going out. The food was mediocre at best, and they forgot my soup and I had to call back to have it brought up, and it was delivered promptly. The kids pizza was under heated and the cheese wasn't all melted. Breakfast the next morning at the restarurant (same kitchen) was pretty good.

The hotel staff were friendly but there were a couple of irritations. First, I called for the shuttle bus and was told it wouldn't pick me up from the Swan Aero hangar where we landed, about 200 metres from the main terminal. So we walked with our stuff over to the main terminal (not a huge deal, but dragging a couple of suitcases with an 8 year-old in tow is a bit of work). The shuttle driver actually seemed irritated that we didn't ask for pickup from the other hangar. I explained that we were explicitly told it was not an option. He did go into the hotel to speak with the front desk to ensure they were aware they will pick up guests anywhere on the airport property if requested.

We checked in and went up to our room - although it wasn't our room. Fortunately we didn't walk in on anyone, just their belongings. So we trudged back down the hall and downstairs to inform the front desk we were in an occupied room. They quickly fixed the error and we were on our way.

It has a small pool which is nice, and a hot tub. Both were in good condition and clean.

Overall it's a decent property and I would consider it again. I wouldn't recommend the food, and attention to some of the small details with the shuttle bus and room assignment would have made the stay more enjoyable.