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BEST WESTERN Grande Prairie Hotel & Suites – reviews, photos

3.0 of 5
10745 117th Ave, Grande Prairie, Alberta T8V 7N6, Canada
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BEST WESTERN Grande Prairie Hotel & Suites
Ranked #5 of 18 hotels in Grande Prairie
4.0 of 5 stars 25 Reviews
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25 reviews from our community

    Trip type
Traveller rating
    6
    10
    5
    3
    1
Date Rating
Vernon, Canada
2 reviews
“Disappointing”
2 of 5 stars Reviewed 5 December 2011

I had a room with a sofa area. This chopped the room into 3 small areas. The problem with this is the furnace/air conditioning was in the bedroom... for the whole place. The Movie selection on the TV did not work, when I called the front desk I was told since it was Friday night the maintenance person was not available and they would call when it was repaired. No one ever called and Sunday just before I checked out I looked and the movies were available.. although all old ones, even under the still in theaters section so not sure it would have mattered. Movies were also ultra expensive.

Saturday while we were out the room was tidied..... well bed was made. The sink still had tooth paste in it so it was not even rinsed nor was any of the garbage cans emptied.

You are supplied with plastic throw away glasses and paper cups... yummm first morning coffee in a paper cup. This room had a kitchenette but no supplies, not even a plastic spoon to stir your coffee in the paper cup.

Prior to my arrival I requested a couple of housecoats from guest services so I did not have to bring my own. This request was not accommodated. I also requested a late check out as my flight was an afternoon one and they did accommodate me gladly.

All in all my stay was not bad, just not as good as I would have liked or expected and I will choose a different hotel next time.

Room Tip: Good sleep, choose this hotel if you expect nothing else but to get a good sleep.
See more room tips
  • Stayed December 2011, travelled as a couple
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Amr Awad, Manager at BEST WESTERN Grande Prairie Hotel & Suites, responded to this review
7 December 2011
Thank you for the feedback regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for any inconvenience that you might have faced during your stay, and understand your frustration concerning your experience at this property and the outage of our Lodgenet movie system and staff response. We are in the process of assessing the entire in room entertainment system, to obtain a system which can function properly with the new 37” flat screen TV’s.
We strive as a team to ensure each, and every guest experience is satisfying. Your satisfaction is important to us and we will be using the feedback you gave us to implement more improvements to ensure we offer a better experience for guests in the future.

We always say that the Guest who complains are loyal to the hotel more than other guests since he or she is telling us where to improve more; for that we do appreciate your feedback, and hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
If I can provide any assistance, please do not hesitate to contact me directly at 780-402-2378.
Amr Awad
General Manager
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Accra, Ghana
Senior Contributor
29 reviews 29 reviews
Reviews in 20 cities Reviews in 20 cities
15 helpful votes 15 helpful votes
“Clean and adequate”
4 of 5 stars Reviewed 22 November 2011

Everything was great at this hotel but nothing out of this world.

  • Stayed November 2011, travelled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Amr Awad, General Manager at BEST WESTERN Grande Prairie Hotel & Suites, responded to this review
2 December 2011
Thank you for completing the survey regarding your recent stay at our property.

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

If I can be of assistance in the future, please don't hesitate to contact me at 780-402-2378.

Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.


Sincerely,

BEST WESTERN Grande Prairie Team
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Whitehorse, Canada
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
“Best complementary breakfast buffet EVER!”
4 of 5 stars Reviewed 9 September 2011
1
person found this review helpful

The person 'Alaa' that checked us in was very lackadaisical, however, the lady that checked us out was pleasant.

The beds/bedding was comfortable. The TVs are old and ours had very fuzzy reception. The room was very quiet and peaceful....and CLEAN! I love it when a hotel has a great cleaning staff, it puts me at ease.

The hotel has a great location, less than 5 minutes away from the Prairie Mall, Walmart, Superstore, Safeway, etc.

The best thing about the Best Western Grande Prairie is the complementary breakfast buffet. There is everything that you could ever want for breakfast there, and it's all free! Pancakes, scrambled eggs, hashbrowns, sausage, english muffins, bagels, different breads, cereal, fruit, yogurt, pastries, coffee, tea, juice, everything!

The free breakfast, combined with their great online rates, the Best Western is a high-quality low price family friendly hotel!

  • Stayed September 2011, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Amr Awad, General Manager at BEST WESTERN Grande Prairie Hotel & Suites, responded to this review
13 October 2011
Thank you for writing such pleasant comments regarding your recent stay at our property. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will.
Your business is very important to us and we value your feedback.
Thank you again for taking the time to write to us.

Sincerely,
General Manager
BEST WESTERN Grande Prairie Hotel & Suites
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Fort St. John, Canada
Senior Reviewer
8 reviews 8 reviews
Reviews in 3 cities Reviews in 3 cities
7 helpful votes 7 helpful votes
“Meets expectations”
3 of 5 stars Reviewed 9 September 2011

With two young children all we are really looking for is a clean room. Our 1 year old can find ANYTHING left on the floor so we always have to do a quick 'sweep' of the room to make sure there is nothing she'll snack on later. The beds were comfy and the hotel was quiet - nice bonus! We also enjoyed the pool and hot tub - we just have to remember to bring some small pool toys next time.

  • Stayed September 2011, travelled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Amr Awad, Owner at BEST WESTERN Grande Prairie Hotel & Suites, responded to this review
13 October 2011
Thank you for writing such comments regarding your recent stay at our property. Your business is very important to us and we value your feedback.

By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will.
Thank you again for taking the time to write to us.

Sincerely,
General Manager
BEST WESTERN Grande Prairie Hotel & Suites
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Chetwynd, Canada
Senior Contributor
21 reviews 21 reviews
Reviews in 15 cities Reviews in 15 cities
18 helpful votes 18 helpful votes
“Clean and comfortable. 10% discount at Italian Restaurant and free full breakfast”
4 of 5 stars Reviewed 15 August 2011

Basic hotel. Clean and comfortable. Close to everything (within driving distance). Quiet even though it's in a busy area. Full breakfast and 10% off dinner at the Italian restaurant was a bonus. Staff were friendly. I'd stay here again when in GP.

  • Stayed August 2011, travelled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Additional Information about BEST WESTERN Grande Prairie Hotel & Suites

  • Best Western Grande Prairie
  • Grande Prairie Best Western
Address: 10745 117th Ave, Grande Prairie, Alberta T8V 7N6, Canada
Price range (per night):* INR8,081 - 10,533

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BEST WESTERN Grande Prairie Hotel & Suites
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