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Service Plus Inn & Suites Grande Prairie – reviews, photos

2.5 of 5
10810-107 Ave, Grande Prairie, Alberta T8V 7A9, Canada
Hotel amenities
Service Plus Inn & Suites Grande Prairie
Ranked #12 of 18 hotels in Grande Prairie
3.5 of 5 stars 9 Reviews
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9 reviews from our community

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Dawson Creek, BC
Senior Contributor
33 reviews 33 reviews
Reviews in 10 cities Reviews in 10 cities
17 helpful votes 17 helpful votes
“average”
3 of 5 stars Reviewed 25 October 2009

Stayed here as it was available when I did a last minute reservation. Staff was friendly, room was clean, bed comfortable enough to sleep. I was surprised it wasn't noisier, being located right beside the casino. Average continental breakfast. There are other hotels in GP in the same price range that I much prefer and offer a little higher quality. That being said, there was nothing wrong with the property, and I would stay there again if my preferences were full.
There is no restaurant in the hotel, but there is on across the parking lot, and several others close by. As well, there is a shopping area close to the hotel, including a grocery store, drug store, and cinemas.

  • Stayed September 2009, travelled with friends
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alberta
Senior Contributor
25 reviews 25 reviews
Reviews in 19 cities Reviews in 19 cities
36 helpful votes 36 helpful votes
“Absolutely Not Impressed”
2 of 5 stars Reviewed 1 June 2009

Well, I'm glad we got the corporate rate, because I would have felt even more ripped off had we payed full price. This room was definitely not worth $150. I have to admit that my review is coloured by the fact that the waterslide and pool was closed. That's the only reason we brought our kids with us. We were there to attend a function at the restaurant next door, and would have left our teenagers home for the night had we known that they wouldn't be able to enjoy the pool and waterslide. I realize it was beyond the hotel's control (they had inspectors the very day before we arrived), and they couldn't inform us ahead of time, but there was absolutely no offer of a discount because of this. I could get a small room in another hotel, yes, in Grande Prairie, for two thirds of the price. I didn't mind paying the extra for the amenities. But when they are not available, we should have been offered something to lessen the blow.

As for the room, it was just a typical hotel room with two beds. There was one easy chair, and no table. The carpet was worn, the bathroom door had marks all around the door frame, and the night table also had chips out of it. Although there were four guests registered, they only had one bathrobe, three towels in the bathroom, and one tiny little bottle each of shampoo and conditioner. Certainly not enough for four people. They had a coffeemaker, but only one package of coffee. If you wanted more, you had to go to the front desk, which is the usual procedure, but then you had to pay $1 for it. I already overpaid for the room, I'm certainly not going to pay for extra coffee. Oh, and there were no stir sticks for the coffee. Don't know if we were supposed to use our fingers...? Maybe we had to pay extra for those as well.

I will say that the beds were comfortable, quite soft, and they had four pillows on each bed, which is always nice. Also, the air conditioner worked quite well.

The free breakfast left a lot to be desired. Their "NEW! Hot Items on the Menu!" were wimpy bacon, and powdered eggs. They had toaster waffles, bagels, and usual assortment of cereal, etc. The orange juice was a total joke. It was the colour of urine, and tasted horrible. The apple juice was a little better, but actually didn't have much taste at all. I guess I shouldn't complain, since it was free, but when you're spending that much money on a small room AND NO WATERSLIDE! you expect a little more from their 'deluxe' continental breakfast.

I will never reccomend this hotel to anyone, even if they rave about the location. There are other hotels in the general area that cost about the same, but are much nicer. And if you go a little further out, there are lovely hotels that cost far less.

  • Stayed May 2009, travelled with family
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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alberta
Senior Reviewer
10 reviews 10 reviews
Reviews in 5 cities Reviews in 5 cities
9 helpful votes 9 helpful votes
“right beside the casino”
2 of 5 stars Reviewed 17 December 2008

My husband and myself stayed here for one night while having a christmas supper with his crew. We chose this hotel because of the location. Located in the same parking lot as the casino, with a great restaurant there also. We could walk from one to the other no problem. A newer hotel, reasonably clean, the bathtub needed a good scrub, with coffee and complimentary cornflakes and bagels in the am. However, the bed was awfully hard and the pillows so large and full that they were impossible to place under your head at all. Also the bedspreads are new but totally 80's. Who has bedspreads anymore? I would not stay again, unless the bed and bedding is upgraded.

  • Liked — location
  • Disliked — bedding and comforters
  • Stayed December 2008, travelled on business
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Check-in / front desk
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 5 of 5 stars Service
    • 5 of 5 stars Business service (e.g., internet access)
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Toronto
Contributor
14 reviews 14 reviews
Reviews in 8 cities Reviews in 8 cities
25 helpful votes 25 helpful votes
“Some good, some bad!”
3 of 5 stars Reviewed 27 July 2006
4
people found this review helpful

First the negative

When I checked in I was asked for my credit card....the norm, but then the front desk lady explained that she needed to pre authorize it and then have me sign the pre auth slip so she could make sure the credit card was mine?? Never been asked that before...didn't realize I looked so shady, lol! If she had any doubts she should have kept them to herself or asked for my drivers lic.

We are a big family (two adults and three children) so I booked a "Family Suite" I was expecting just that...a suite, but it was just a double room with a small bar sink and fridge and a microwave!!

I went down to the front desk to see if there was a mistake, there wasn't...but I upgraded to a deluxe family suite ($10.00 more) and didn't expect too much...I wasn't dissapointed...a bigger room with a sofabed , small bar sink and fridge and a microwave.

I guess I expected two rooms...you know a suite..with privacy for the adults...oh well!

Now the good.....

The room was clean, the hotel quiet and the waterslide was great for the kids. They spent a lot of time there and enjoyed it. Good for expending that extra energy.

Breakfast in the am was excellent, big selection of goodies and healthy stuff as well. Breakfast room was large and clean and we didn't have a problem finding space. It was free, that made it even better!!

I would stay there again, given all the plus' but I wish they would have been more honest about the suite thing...that is what made me book the room in the first place.

7/10 is my rating

  • Liked — free breakfast and waterslides/pool
  • Disliked — the suites are not really suites...just big rooms
  • Tips/Secrets — don't pay the extra for a suite that isn't a suite
  • Stayed June 2006, travelled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Check-in / front desk
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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A TripAdvisor Member
British Columbia
1 review
4 helpful votes 4 helpful votes
“Great room and Great Staff!!!”
5 of 5 stars Reviewed 17 June 2006
4
people found this review helpful

We stayed at this Hotel in April, when we visited Grande Prairie. The hotel is very clean, the front desk staff was very plesant. They allowed us to bring our small dog to stay with us!! There was a volleyball tourney that weekend and they were very quiet, and well behaved. We stayed in a room on the backside of the hotel and it was very quiet, my sister had a room at the front of the hotel and she found it a little noisy, but not too bad. The waterslides were a big hit with our kids, lots of towels and very clean!! The continental breakfast was great!!! Lots of choices and lots of food!! We will stay here again when we visit.


  • Stayed April 2006
    • 4 of 5 stars Value
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Additional Information about Service Plus Inn & Suites Grande Prairie

10810-107 Ave, Grande Prairie, Alberta T8V 7A9, Canada
Price range (per night):* INR7,189 - 8,694

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