I had the displeasure of staying at this hotel mid week while in town for a funeral. The cost was decent, but certainly not for what I got. The hotel claims that it has been recently updated, and it appeared that the lobby had been, but the rooms were not. The hotel also claimed that all rooms were non-smoking, and they may well be currently, but have not been in the past. There were burns to the carpet, furnishings, and around the sink in the bathroom. The bathrooms were barely passable for clean, and the coating of grime and dirt to the baseboards, around the electrical plugs and in corners was sufficient to turn my stomach. The mini fridge was not plugged in and contained 2 bottles of water, one of which was previously opened and nearly empty. The carpet was filthy, and the bathroom linens outdated and not fresh smelling.
The front desk staff were not conscious of the fact that while checking in there were many others standing in the lobby, and announced my room number out loud. Every left and returned to the hotel I had to have my key card rescanned at the front desk, as I was unable to get into my room.
I was able to hear not only conversations in the hallway, but the cell phone of the person in the room next to me. At 7am on the day of my departure there was an alarm of some type going off for close to 20 minutes. When I called the front desk to complain, they had no idea that there was an alarm sounding. They did however detrmine it's location and shut it off, nearly 30 mins after it started.
The front desk staff failed to ask me how my stay was, and I can only assume it was because they also know what a dive this hotel is. I couldn't wait to check out!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
22 December 2011
It is very unfortunate that you had this experience and feel this way about our hotel. We do everything we can to go over and above for our guests, including providing discounted rooms for berevemeant purposes, as we did for you when finding out you were up there for a funeral. The hotel, as we claim, is in the middle of going through upgrades, we started with upgrading all TVs and the wireless internet (which are both complete) and the upgrades are continuing in January with new carpet, paint, furniture, showerheads, countertops which is what we continue to claim. These upgrades on 38 rooms are being done on the side of the hotel that used to be smoking, before we went to non-smoking on October 1, 2011. The burns to the carpet and other areas are a driving factor to go to non-smoking and to also upgrade all of these rooms.
On each of our housekeeper's checklist for the rooms is to check the water and the temperature of the mini-frides, if this was missed on your room, again I sincerely apologize, but we do take steps to ensure this is checked for each room.
In a hotel, with rooms being so close, if an alarm is going off in one person's room, there is always a possibility that it can be heard next door; this happens frequently in all hotels. In order to give all guests proper privacy, we are not able to immediately go into a room to shut off a phone or clock alarm, and our staff did exactly what our policy's state. They attempted to locate which room the alarm was going off in, then attempted via phone and knocking on the door to alert the guest inside the room or to confirm if there is a guest in the room. When they are not able to get a hold of the guest, at that point they enter the room to shut off the alarm. Usually this takes about 5 minutes.
I again apologize for what you feel your stay was like with us, but can also guarantee that these are "one off" issues and not the norm for the Stonebridge Hotel. We are very excited about finalizing the room renovations in January 2012 which will solve many of the issues you have brought up, so I hope that you give us another chance, and stay with us; hopefully under better circumstances as you did the last time.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC