We were a small group (6) checking in at the Nomad Inn in a big room with a kitchen.
The apartment itself was nice and big and it looked quite new, but we quickly realised that we only had towels for four people. We called the hotel to bring us more towels and got told that "I guess we can find a way to do that" apparently they have no evening housekeeper or houseman so the security guard shows up with some towels... Wierd...
I also look for plates and cutlery in the cupboards and find that the whole dishwasher is filled with "clean" dishes. The thing is that the housekeeper had put something from the oven in the dishwasher that was so extremely dirty that all the other dishes in the machines was stained and dirty by the dirt of the still very dirty oven thing. I call the hotel again for a sponge (cause we don't have that either) so that I can clean at least a couple of the dishes for the next days breakfast, but they can't help me with that and starts telling me that the dishwasher is propably broken...
The next day we get a call from maintenance about the dishwasher and he asks me to check if there is any hot water coming out of the kitchen tap. Of course there is hot water and I try to explain him that there is nothing wrong with the dishwasher but you just can't put such a dirty thing in the machine and expect it to scrub off the burned pieces of meat and put them in the garbage bin because they are too big to fit in the drain.
I take the dirty oven thing and go to the front desk to ask for a sponge and show them that nothing is wrong with the dishwasher, you just have to rinse off the worst of the burned food before you put it in the dishwasher. That should be pretty obvious to everybody but apparantly not to staff at the Nomad in, because the arrogant front desk manager ends the conversation with "I guess that's your own opinion" and then she turns around and starts doing some paperwork, and couldn't care less about the fact that we still have a filled dishwasher with dirty dishes that I can't do anything about because we don't have a sponge. Finally the general manager craps me a sponge and now I can go to my room and do the dirty job of cleaning old, burned food of all the dishes that I actually have paid a housekeeper too do through my room rate.
Talking about room rates... Before we arrived at the hotel we tried to book the room on the internet, but the website wouldn't allow me to book the room on the internet for 6 people because of a special room rate that we were promised, so we had to call the hotel and inform them that we were 6 people staying there, and then book the room on the internet for only one person. After all the trouble with the dirty dishes we found out that apparantly they "didn't know" that we were 6 people staying there so now we will be charged a lot more than we had been promised in the first place. We had a bigger argument with the (still) arrogant front desk manager about the issues and we kept on trying to talk to the GM about it. But she kept on saying that he was in a meeting every time we tried to ask. Still wondering how important and long that meeting was so that he didn't have time whatsoever to solve out a pretty big deal... We didn't get the room rate we were promised, and none of the managers tried to put an effort into making us happy with the stay, so we checked out after only one night there and checked in at the Merit Suites where the GM welcomed us when we arrived to make the stay in Fort McMurray memorable in the good way.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC