My mom and I arrived at this hotel and when we were ready for bed my mom turned down the blanket to find two little black bugs crawling around under the covers. We turned down the blankets on the other bed and found another bug. We called the front desk and when they came up they tried to tell us they're probably just threads. They told us they had no other rooms, so at 11:30 pm we had to try to find a new hotel in a city we have never been to before, on a long weekend. The next day we called to inquire about getting our money back and the supervisor said she would find out and call us back. A manager called back and yelled at us and told us there were absolutely no bugs, we were lying, there was no way we were getting our money back, and then she HUNG UP on me. I spent 3 hours on the phone trying to get our money back from a franchise that can clearly afford it. I would never stay at this hotel again, or reccommend that anyone else stay there.

We needed a hotel for our family of 3 - dh, myself and dd (8) as we were in Edmonton for a dance competition in Sherwood Park. Note to anyone looking none of the hotels in Sherwood Park have pools!! So that had us looking in Edmonton.

The HIE couldnt have been better - super easy to find, fast check in, clean room and a good quality breakfast FREE in the morning.

For a family to have a room that includes breakfast, free internet and a fridge at these prices is excactly what we look for. An added bonus was that the room amenities included shampoo, conditioner and body lotion that all smelled great and worked so no need to pack them!!!

The only reason for the 3 rating on sleep quality was that we were awakened by loud drunk guests in the room next to us at 2 am - but they were very loud. The walls are actually fairly thick. When we complained in the morning the front desk was well aware fo these guests and indicated that we were not the first to complain... hopefully they do something about them before another family loses some sleep listening to them yell.

We didnt call the front desk only because dd slept through them and us phoning down would have woken her up. Oh well...

We would return to this hotel in a heartbeat!

I stayed at the Holiday Inn Express Inn and Suites North Edmonton while attending a seminar. The hotel was located in the northwest side of the city, which was close to the seminar venue. I was greeted by the front desk staff in a happy and energetic way. He seemed happy and genuinely interested in my trip. Check-in was quick and efficient. My room was clean and comfortable. The furnishings were adequate and the bed comfortable. The room had a thermostat to control the temperature of the room – a definite plus for anyone who has tried to adjust room temperature using one of those dials that does not have actual values on the dial. There was no restaurant in the hotel, but lots of eating options within a short distance. Breakfast was free in the morning. It was definitely larger than your standard continental breakfast and had a variety of selections from day to day. Internet and parking were free as well. The hotel had a pool and hot tub. My only criticism would be that the hot tub could have used a good scrub around the edges as there was a build-up from the foam. The only problem I encountered was a problem with my room lock. It was quickly solved by the front desk clerk and posed no further problem. Check-out was also quick and efficient. This is a budget type hotel with limited services, but well worth the cost for the money conscious at $114/night. Most good-quality hotels in Edmonton are usually $125/night and up and don’t include a free breakfast, free parking, and free internet! I would definitely recommend this hotel for business and family travelers.

We stayed at this hotel because its closer to our friends. We are not very picky about the hotels we stay when travelling. I agree that the beds are old at this location. The breakfast was okay and we wouldn't be expecting much more. However we are depending on a good bed to rest when we are away from home and this hotel failed to meet our standards. Overall the service and everything was good but we probably would not choose this hotel again because of the beds.