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Holiday Inn Express Hotel & Suites Edmonton North – reviews, photos

2.5 of 5
13742 50 Street, Edmonton, Alberta T5A 5J6, Canada
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Holiday Inn  Express Hotel & Suites Edmonton North
Ranked #36 of 84 hotels in Edmonton
3.5 of 5 stars 23 Reviews
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23 reviews from our community

    Trip type
Traveller rating
    5
    7
    8
    0
    3
Date Rating
Peterborough, Canada
1 review
3 helpful votes 3 helpful votes
“Bugs in the bed and AWFUL staff”
1 of 5 stars Reviewed 24 May 2011
3
people found this review helpful

My mom and I arrived at this hotel and when we were ready for bed my mom turned down the blanket to find two little black bugs crawling around under the covers. We turned down the blankets on the other bed and found another bug. We called the front desk and when they came up they tried to tell us they're probably just threads. They told us they had no other rooms, so at 11:30 pm we had to try to find a new hotel in a city we have never been to before, on a long weekend. The next day we called to inquire about getting our money back and the supervisor said she would find out and call us back. A manager called back and yelled at us and told us there were absolutely no bugs, we were lying, there was no way we were getting our money back, and then she HUNG UP on me. I spent 3 hours on the phone trying to get our money back from a franchise that can clearly afford it. I would never stay at this hotel again, or reccommend that anyone else stay there.

  • Stayed May 2011
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Ask Brittany3 about Holiday Inn Express Hotel & Suites Edmonton North
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gmhieedmontonnorth, General Manager at Holiday Inn Express Hotel & Suites Edmonton North, responded to this review
14 June 2011
On behalf of Management and Staff at the Holiday Inn Express & Suites Edmonton North, we sincerly apologize for any inconveniences you may have endured.
I am very proud to let you know we are trained in bug detection in all area's of our hotel by a very reputable local pest control company and all housekeeping staff are dilligent to keep management aware of any suspicious activity in all of our guestrooms.
With that said, your guestroom had been inspected by 4 staff members, who have taken the above training and there were no signs of any bugs, only dark pieces of lint. I clearly heard your frustration when you called and enquired about a refund for this incident .
I am terribly sorry for your scare and since your departure the guestroom has been rented multiple times with no complaints of cleanliness or bugs.
Yours in Hospitality,
Diane Fehr
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Saskatoon
Contributor
18 reviews 18 reviews
Reviews in 8 cities Reviews in 8 cities
54 helpful votes 54 helpful votes
“What more could you ask for??”
5 of 5 stars Reviewed 12 May 2011
2
people found this review helpful

We needed a hotel for our family of 3 - dh, myself and dd (8) as we were in Edmonton for a dance competition in Sherwood Park. Note to anyone looking none of the hotels in Sherwood Park have pools!! So that had us looking in Edmonton.

The HIE couldnt have been better - super easy to find, fast check in, clean room and a good quality breakfast FREE in the morning.

For a family to have a room that includes breakfast, free internet and a fridge at these prices is excactly what we look for. An added bonus was that the room amenities included shampoo, conditioner and body lotion that all smelled great and worked so no need to pack them!!!

The only reason for the 3 rating on sleep quality was that we were awakened by loud drunk guests in the room next to us at 2 am - but they were very loud. The walls are actually fairly thick. When we complained in the morning the front desk was well aware fo these guests and indicated that we were not the first to complain... hopefully they do something about them before another family loses some sleep listening to them yell.

We didnt call the front desk only because dd slept through them and us phoning down would have woken her up. Oh well...

We would return to this hotel in a heartbeat!

  • Stayed May 2011, travelled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask daLesters about Holiday Inn Express Hotel & Suites Edmonton North
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Calgary, Canada
Top Contributor
58 reviews 58 reviews
Reviews in 20 cities Reviews in 20 cities
25 helpful votes 25 helpful votes
“A Great Place to Stay for the Budget Conscious”
4 of 5 stars Reviewed 5 May 2011
1
person found this review helpful

I stayed at the Holiday Inn Express Inn and Suites North Edmonton while attending a seminar. The hotel was located in the northwest side of the city, which was close to the seminar venue. I was greeted by the front desk staff in a happy and energetic way. He seemed happy and genuinely interested in my trip. Check-in was quick and efficient. My room was clean and comfortable. The furnishings were adequate and the bed comfortable. The room had a thermostat to control the temperature of the room – a definite plus for anyone who has tried to adjust room temperature using one of those dials that does not have actual values on the dial. There was no restaurant in the hotel, but lots of eating options within a short distance. Breakfast was free in the morning. It was definitely larger than your standard continental breakfast and had a variety of selections from day to day. Internet and parking were free as well. The hotel had a pool and hot tub. My only criticism would be that the hot tub could have used a good scrub around the edges as there was a build-up from the foam. The only problem I encountered was a problem with my room lock. It was quickly solved by the front desk clerk and posed no further problem. Check-out was also quick and efficient. This is a budget type hotel with limited services, but well worth the cost for the money conscious at $114/night. Most good-quality hotels in Edmonton are usually $125/night and up and don’t include a free breakfast, free parking, and free internet! I would definitely recommend this hotel for business and family travelers.

  • Stayed May 2011, travelled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Calgary, Canada
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
“Beds are old”
3 of 5 stars Reviewed 12 March 2011
1
person found this review helpful

We stayed at this hotel because its closer to our friends. We are not very picky about the hotels we stay when travelling. I agree that the beds are old at this location. The breakfast was okay and we wouldn't be expecting much more. However we are depending on a good bed to rest when we are away from home and this hotel failed to meet our standards. Overall the service and everything was good but we probably would not choose this hotel again because of the beds.

  • Stayed March 2011, travelled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask TravellingMommy27 about Holiday Inn Express Hotel & Suites Edmonton North
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Senior Contributor
35 reviews 35 reviews
Reviews in 14 cities Reviews in 14 cities
11 helpful votes 11 helpful votes
“Clean and bang on for value in Edmonton.”
4 of 5 stars Reviewed 9 March 2011

Everything was up to standards with this hotel. Good sleep, quiet building and CLEAN!! I did not experience the breakfast. My 15 year old son got there in the nick of time but said that it was satisfactory for him, other than he didn't get a full cup of coffee. He was also a little disappointed that he forgot his runners and work out gear as they give you a complimentary pass to the World Health Fitness that is attached to the hotel.
I would recommend this hotel to friends.

  • Stayed February 2011, travelled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Additional Information about Holiday Inn Express Hotel & Suites Edmonton North

  • North Edmonton Hotel
  • North Hotel Edmonton
Address: 13742 50 Street, Edmonton, Alberta T5A 5J6, Canada
Price range (per night):* INR6,632 - 10,031

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Holiday Inn  Express Hotel & Suites Edmonton North
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