We checked in on 14th Aug 06 on the way into Edmonton to visit the mall. When we dropped the bags off we were hit with the overpowering smell of detergent/ cleaning products, which we hoped would go with some ventilation. On our return later that day my wife was unable to spend more than 5 minutes in the room before she started to have a bad asthma attack, which she was sure was caused by the smell. When we asked at reception if it was possible to change rooms, we were initially told there were none available. When we pushed the matter further we were told there were 2 rooms available. These rooms also had an eye-wateringly overpowering smell of cleaning products, which my wife was unable to stand for more than a couple of seconds. When we explained at reception that it was the cleaning products being used that were the problem, we were told that it must be either my wife's fault as the cleaning products are non-allergenic, or due to the altitude! We checked out upon hearing that, and went across the street to the Travelodge, which we would advise anyone reading this to do also!
- Whitemud Hotel Edmonton
