After paying full rack rate and requesting a non-smoking room I got a smelly smoking room that would far better suit a welfare bum. It badly needed paint, the TV barely worked at all and one needed to go upstairs to take a shower. The bathroom stank to high heaven, almost to the point of nausea.
I was awakened twice by the phone ringing, the second time at 3:00am.
Customer service is a joke. The Amy Whinehouse look-a-like was obviously more interested in anything OTHER than dealing with customers.
Stay far, far away from this joke. I wouldn't stay there again if it was free.
- Commercial Hotel Edmonton