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Courtyard Edmonton Downtown – reviews, photos

3.0 of 5
1 Thornton Court, 99th Street & Jasper Avenue, Edmonton, Alberta T5J 2E7, Canada
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Courtyard Edmonton Downtown
Ranked #30 of 84 hotels in Edmonton
4.0 of 5 stars 85 Reviews
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85 reviews from our community

What travellers say about this hotel
  • River valley(5)
  • Valet parking(4)
  • Pedestal sink(3)
  • Nice room(3)
Traveller rating
    20
    40
    12
    10
    3
Only show reviews for Family (16) | Couples (17) | Business (25)
Date Rating
Fredericton, NB
Top Contributor
50 reviews 50 reviews
Reviews in 30 cities Reviews in 30 cities
119 helpful votes 119 helpful votes
“Another great Marriott”
4 of 5 stars Reviewed 13 February 2012
1
person found this review helpful

A recent trip for surgery in Edmonton brought us to the Courtyard in downtown Edmonton. The hotel is very clean and modern. The location was excellent, within a few blocks of anything you could ever need. We had asked for an early check in due to a hospital discharge but this was not accomodated, which was fine but I just wanted to give a heads up in case others find themselves with a similar need. The staff were friendly and efficient but there was no "wow" factor at this particular Courtyard. We found the room to be spacious and well kept with clean and comfortable beds with a great size bathroom. The hotel was fairly priced for the area.

Room Tip: Get a view of the river!
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  • Stayed February 2012, travelled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask RebeccaKiraHannah about Courtyard Edmonton Downtown
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kelly Ann McMillin, Manager at Courtyard Edmonton Downtown, responded to this review
8 March 2012
We’re so glad you enjoy staying with us; we greatly appreciate your business and taking the time to share your comments.

Best Regards,
Tina Norgaard, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Calgary, Canada
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
“Rooms were really nice but service was just OK”
4 of 5 stars Reviewed 1 January 2012

We stayed at the Marriot downtown due to the perfect location it was in. It was my first time staying at a Marriot and I was really impressed with the rooms. Our room had a big comfy King sized bed and although the room was kind of small the bathroom was larger than most hotel bathrooms now a days, which was nice. The room was bright and clean with nice decor and it came with a fridge without us having to ask for one. We luckily got a room facing the river and it was nice to look out over Edmonton in the mornings. I travel alot and really focus on the service aspect when staying at different hotels. The check in staff didn't make eye contact or even smile at us once.. I even tried to make conversation and neither of them seemed interested in talking. I think that if the staff seemed more interested and happy while working this would have been a perfect stay. Regardless we will be staying here each time we come to Edmonton.

  • Stayed December 2011, travelled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Ask darienalyssa about Courtyard Edmonton Downtown
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kelly Ann McMillin, Manager at Courtyard Edmonton Downtown, responded to this review
17 January 2012
Dear darienalyssa,

Thank you for your candid review of your stay. I am pleased that you found your room to be enjoyable. However, I would like to offer my apologies for the service you experienced as it does not meet the high standards of Marriott . Please know that we value and take all feedback very seriously as it helps us reach our goal of delivering exceptional service. I will be addressing these matters with my team during our weekly meeting. I look forward to your return visit with us so you can experience the true level of service and accommodations the Courtyard Edmonton has to offer.

Best Regards,
Tina Norgaard, General Manager
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Calgary
Senior Contributor
28 reviews 28 reviews
Reviews in 21 cities Reviews in 21 cities
18 helpful votes 18 helpful votes
“Nice hotel,good location”
5 of 5 stars Reviewed 28 December 2011

Stayed there on 26th dec,2011. Overall its a nice hotel. It modern and cozy. Beds and pillows are really comfy.
There is no swimming pool/hot tub, although it was my mistake for not checking before booking the room.
Gym was updated recently. Its nice.
Staff at the hotel is friendly. I will stay at this hotel again.

Room Tip: parking is $22. On evening 6pm-9am, parking is free on roads. Sunday and stat holidays parking are a...
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  • Stayed December 2011, travelled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask pathfinderfan about Courtyard Edmonton Downtown
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kelly Ann McMillin, Manager at Courtyard Edmonton Downtown, responded to this review
17 January 2012
Thanks very much for your review Pathfinderfan! We appreciate hearing from you and are glad you had a great stay with us – we look forward to seeing you next time you’re in town!

Truly yours,
Tina Norgaard, General Manager
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Calgary
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
“My favourite in Edmonton”
5 of 5 stars Reviewed 27 November 2011
1
person found this review helpful

The Marriott is my favourite hotel in the Edmonton area. The Downtown location is great for access to shopping and restaurants. Make sure you ask for a a view of the river. I never tire of the million dollar view.

I stay here often, the staff is always friendly and helpful. The rooms are nice and usually quiet.

  • Stayed December 2010
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Rae010 about Courtyard Edmonton Downtown
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Burnaby
Top Contributor
64 reviews 64 reviews
Reviews in 35 cities Reviews in 35 cities
25 helpful votes 25 helpful votes
“Might want to request a river side room”
3 of 5 stars Reviewed 31 October 2011

Location is decent. Easy check in and out. Friendly staff. Problem now is the renovation of their conference facilities next door. Jackhammering at 7 am would not be welcome for all but the hard of hearing. Soap left overs in the tub and carpet tile junction spikes also not appreciated.
Overall ok but no at the level I have experienced at other members if the chain.

  • Stayed October 2011
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask maltyone about Courtyard Edmonton Downtown
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Additional Information about Courtyard Edmonton Downtown

  • Courtyard Edmonton
  • Edmonton Courtyard
Address: 1 Thornton Court, 99th Street & Jasper Avenue, Edmonton, Alberta T5J 2E7, Canada
Price range (per night):* INR7,301 - 11,871

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