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Sandman Hotel West Edmonton – reviews, photos

2.5 of 5
17635 Stony Plain Rd, Edmonton, Alberta T5S 1E3, Canada
Hotel amenities
Sandman Hotel West Edmonton
Ranked #72 of 84 hotels in Edmonton
2.5 of 5 stars 60 Reviews
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60 reviews from our community

    Trip type
Traveller rating
    3
    13
    10
    17
    17
Date Rating
Whitehorse, Yukon Territory, Canada
1 review
“not pleasant”
2 of 5 stars Reviewed 6 October 2011

I am sad to report that this hotel has issues that should be addressed asap.First of all,on the second floor in the hallway there was an odour I couldn`t identify.Probably the carpet.Staff,from housekeepers to front desk,were without smiles and somewhat dismissive.I had order and watched a movie and without me mentioning this, the desk clerk at the time wouldn`t have adjusted my credit card for the exact charge and would have left it as the 20 dollar deposit.I was not very impressed and don`t think I will stay there again.

Room Tip: Choose outside wall for a window not looking at the pool,noisy,chlorine smell
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  • Stayed September 2011, travelled solo
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Ask Randy G about Sandman Hotel West Edmonton
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Airdrie, Canada
1 review
2 helpful votes 2 helpful votes
“Worst experience ever!”
1 of 5 stars Reviewed 27 September 2011
2
people found this review helpful

this is by far the worst hotel i have ever stayed in, The first night i got there it wasent even an hour and i had to change rooms because there was mice in my room, They dont have cameras in their parking lots or security on sundays, out back of the hotel are many suspisious people and hooligans hanging out all around there, My truck was broken into and the people stole all my things on this trip, The staff were very unhelpful in this situation, kinda like an ohwell type attitude. The internet sucks aswell, I would never recomend this hotel to anyone, worst experience ever.

  • Stayed September 2011, travelled on business
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Ask B_S_Snow about Sandman Hotel West Edmonton
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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“WATCH YOUR CREDIT CARD”
1 of 5 stars Reviewed 7 September 2011
2
people found this review helpful

Our family stayed on the 06 July for one night as we were booking in the receptonist took a $200.00 imprint of our credit card as a bond and stated that it woiuld be returned to us when the bill was paid. A ferw days later we noticed that the $200.00 had not been recredited. I sent an email explaingin the situation beleiving that it was nothing more than an oversight. I got a very quick repsonse on the 23 July, saying that the matter was under investigation. To date nothing has been done. The monies have not bgeen recredited. I send subsequent emails and have had no reply. I then rang the company and spoke to someone who said she was the PR person and called herself Mulcahy on the 18 August. She said that my complaint was not on the system and I emailed all pervious emails and documentation to her on that day and I was informed that my complaint would be looked at urgently and resolved. To date I have heard nothing from her and emails have not been answered.
My suspicions have certainly now be raised. From one of a simple oversight to now I ask the question is this an added extra from the company to make a little on the side. How many other people have had this happen to them and have not noticed that their bond has been recredited.

Stayed July 2011, travelled with family
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Ask SteveMcLennan about Sandman Hotel West Edmonton
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Saskatchewan
2 reviews
Reviews in 2 cities Reviews in 2 cities
“Not at all like the pictures online for the hotel”
2 of 5 stars Reviewed 1 September 2011

This old hotel really needs updating and the only pictures you see online for the hotel show a very very nice new hotel and this one is ancient. Rooms are small and a big dog was sitting by the pool with his owner (????) I guess it was a good price though considering you are very close to WEM. I paid $95 + taxes, but will try someplace else the next time.

  • Stayed August 2011, travelled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask LuckyTravellers4 about Sandman Hotel West Edmonton
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
saskatchewan, canada
Senior Reviewer
8 reviews 8 reviews
Reviews in 2 cities Reviews in 2 cities
25 helpful votes 25 helpful votes
“No room in our room.”
3 of 5 stars Reviewed 29 July 2011

Price was reasonable.The pool was fine, unfortunately no water slide.The size of the room was really small...limited space to walk or put luggage.The bathroom door constantly needed to be opened or closed because it was in the way of the mirror and counter space.Rugs were stained and dirty.Staff at the front desk were very nice and we had a quick check in and out.

Room Tip: Too Small.
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  • Stayed July 2011, travelled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask TravellingMama4159 about Sandman Hotel West Edmonton
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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Additional Information about Sandman Hotel West Edmonton

  • Sandman Inn Edmonton
Address: 17635 Stony Plain Rd, Edmonton, Alberta T5S 1E3, Canada
Price range (per night):* INR6,186 - 9,307

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Sandman Hotel West Edmonton
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