From the time we pulled into the parking lot, I was worried. The building looks so run down. The lobby was ok and the staff were very nice. We booked a sleepy bear room for our kids and on our way to our room all we could smell was smoke (non smoking floor). Our room was sooooo small and dingy. The light switch was filthy, one of the lamps had a broken off switch. The bathroom was clean overall other than the door knob area where there were many dirty finger prints, the shelf was falling off the wall, the sink was so old and stained, same with the bathtub. The shower curtain was nasty, the mini fridge was all dented up, we couldnt open the small closet because the a/c was behind it, the phone was obviously from a smoking room (and had been in a smoking room for decades it seemed).
The carpets in the room were clean, as were the beds, but the hallway carpets were stained.
We were staying in a family room, yet there was a pet friendly room above us and could hear the dog staying there. My kids couldnt nap because of the howling dog upstairs.
There were kids running up and down the hallway on our floor and the one above and it was so loud.
The cleaning staff bang the doors closed everytime they go in and out of a room to clean.
Overall this was an aweful place, I felt so dirty.
I give this hotel a 1 because the pool was actually clean, although it was too cold for my kids to swim in.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
8 March 2011
Your feedback on our hotel is appreciated. Thank you for taking the time to submit a review for our hotel. We do respect your opinion and are distressed that you had a bad experience during your stay. We appreciate knowing what issues you experienced so that we can take the appropriate steps to correct them.
I am disappointed that you were provided with a room that was clearly not maintained to our standard.
We are proud to be a pet friendly hotel and I thank you for your comments as each guest is asked to respect a pet agreement which they sign at check in and be considerate of other guests.
Thank you for your comments about the staff and pool. I would like to offer my personal apologies to your accommodation experience. I welcome the opportunity to speak with you personally and hope you will give us the opportunity to redeem ourselves during your next visit to Edmonton.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC