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Radisson Edmonton South – reviews, photos

3.0 of 5
4440 Gateway Boulevard, Edmonton, Alberta T6H 5C2, Canada
Hotel amenities
Radisson Edmonton South
Ranked #16 of 84 hotels in Edmonton
4.0 of 5 stars 136 Reviews
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136 reviews from our community

What travellers say about this hotel
  • Sleep number bed(10)
  • Front desk staff(4)
  • Breakfast buffet(4)
Traveller rating
    45
    47
    24
    12
    8
Only show reviews for Family (25) | Couples (31) | Business (47)
Date Rating
Martensville
Senior Reviewer
8 reviews 8 reviews
Reviews in 3 cities Reviews in 3 cities
14 helpful votes 14 helpful votes
“Perfect for my needs”
4 of 5 stars Reviewed 12 February 2012

Stayed here one night during a short shopping trip. My main interests are in the South Edmonton Common area so the location is perfect, but it's also super-easy to hop onto the Whitemud from this hotel and get to anywhere else you need to go in Edmonton fairly quickly.
The hotel isn't new, though it's pretty well kept...but not fancy or high end. I had a large king 3rd floor room at the front of the hotel above the main entrance.The furnishing were updated and tastefully done. The bed was a Sleepnumber bed (dial it to your preference of hard or soft via remote); I was really excited to try it but it unfortunately didn't lve up to the hype I'd seen on TV. In my opionion it was exactly the same as sleeping on an inflatable air mattresses...when you move or roll over the whole thing has a ripple effect...just like those you would put in a camping tent. At night they locked stairwell access doors to each floor and you could gain access only with your room key, which is a nice security feature. The walls and floors are thick and you couldn't hear noice from your neighbors, but I did hear a couple of screaming girls come off the elevator and run down the hall at 1:30am.
Wifi was free and connected quickly with no issues. Parking was also free and I lucked out both times I drove up and got a spot close to the main entrance. They also have covered underground parking if nothing is available outside the main doors.
I would return if I got another great deal. Again, it's not opulent or new, but was perfect for my needs on this trip.

  • Stayed February 2012, travelled solo
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Robin Cumine, General Manager at Radisson Edmonton South, responded to this review
3 April 2012
Thank you for your comments regarding your recent stay at our property.

Your business is very important to us and we value your feedback. Your comments also help other travelers to pick a hotel that fits their needs.

I appreciate the comments about the up to date and tasteful room décor, the parking access as well as the great location for shopping as well as access to the Whitemud. I do apologize that you didn't find the Sleep Number Bed to your liking. We offer non Sleep Number Beds, should you prefer for a future stay. Just advise the reservations clerk, and we will make one available for you, as we want to ensure that our guests enjoy their stay with us

Thank you again for taking the time as Trip advisor is a valuable tool for today’s travelers. We appreciate your loyalty to our hotel and look forward to hosting you on your nest stay in Edmonton

Sincerely,

Robin Cumine
General Manager
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New Brunswick, Canada
Senior Reviewer
8 reviews 8 reviews
Reviews in 6 cities Reviews in 6 cities
7 helpful votes 7 helpful votes
“Large Rooms, Nice Decor”
4 of 5 stars Reviewed 5 January 2012
1
person found this review helpful

I stayed at this hotel during a lay-over waiting on a flight. The hotel is very well decorated and the rooms are tastefully done. I stayed here using hotel points and when I arrived to my room there was a plate of fresh fruit, a bottle of sparkling water, and a hand written note welcoming me to the hotel.

The room was very clean as was the bathroom and the service in the hotel was exceptional. At one point there was a loud noise the continued near my room so I called the front desk and they switched me to a more quite area.

I stayed in a King suite with a Sleep Number Bed. I have to say that I did not find the bed very comfortable despite being able to "adjust" it. If I had to choose, I would switch to a regular bed. This is the only part that was lacking.

The hotel staff were very helpful in giving me decorations to get the the shopping center in town and providing me with a place to store my luggage while I waited for the room to become available. (I arrived at noon, check-in was not until 4)

Having early check-in available would have been a great help but was unavailable.

The early breakfast available for those leaving the hotel before breakfast in the dining room was available was fruit and muffins and was great to have before leaving for a long flight.

Overall, good stay.

  • Stayed August 2011, travelled solo
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Robin Cumine, General Manager at Radisson Edmonton South, responded to this review
9 January 2012
I would like to Thank you for staying at The Radisson Hotel Edmonton and for the wonderful feedback you have given in your review with regard your stay

We appreciate your comments regarding how much you enjoyed cleanliness of your room and the large and modern decor. I do apologize regarding your discomfort with the the sleep number bed; we do have a good number of rooms with conventional mattresses should you chose upon your retuen. It is also particularly pleasing to note your encouraging comments regarding our team’s friendliness, and I will be sure to pass your comments along to the team.
We do attempt to fulfill all early arrival checkins; I am guessing that we were running a full house when you arrived. I trust that we will be able to accomodate your request on your next visit to Edmonton

We truly apprecaite hearing from our wonderful customers, and are committed to providing outstanding customer service and modern comfortable accomodations.

All my thanks

Robin Cumine
Area General Manager
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Toronto, Canada
Contributor
20 reviews 20 reviews
Reviews in 9 cities Reviews in 9 cities
13 helpful votes 13 helpful votes
“Just okay”
3 of 5 stars Reviewed 2 January 2012

Stayed here for 3 nights on a recent business trip to Edmonton. Long line up at check in and was surprised to get to my room and see a dirty room service tray outside and garbage in the bathroom garbage can.
I am not a huge fan of the sleep number bed but it was okay.
The location was fine and it was nice to have some meal choices in the hotel but the food and service were just fair.

Room Tip: Avoid the rooms facing into the atrium.
See more room tips
  • Stayed December 2011, travelled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Robin Cumine, General Manager at Radisson Edmonton South, responded to this review
4 January 2012
We appreciate you taking the time to complete a survey regarding your recent stay with us. On behalf of our entire staff here at the Radisson Hotel Edmonton we apologize for the concerns you have about your experience at this hotel, specifically regarding the Sleep Number Bed as well as the cleanliness of your guest bathroom. I can assure you that your comments have been thorougly reviewed by the executive housekeeper as well as the front office manager to ensure that we do not repeat the experience of your recent stay with us.
We appreciate your feedback and will use it to fine tune our operations in the hope that we can meet or exceed your expectations in the future

Sincerely,

Robin Cumine
Area General Manager
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Alberta
Senior Reviewer
10 reviews 10 reviews
Reviews in 6 cities Reviews in 6 cities
“Great Hotel”
5 of 5 stars Reviewed 29 December 2011

Rooms are large and dial by # beds are the best! make sure to ask for it when making a reservation as not all have it.
Staff are all friendly and efficient.
No lounge but there is a pub conected to hotel. Great if you want appetizers and to watch a game on the big screen. However, if you want a quiet drink and a visit, go north 2 blocks to the Superstore liquor store, buy a bottle and visit in your room.

Room Tip: Ask for a room with the sleep by # beds.
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  • Stayed December 2011, travelled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Robin Cumine, General Manager at Radisson Edmonton South, responded to this review
2 January 2012
Thank-you for sending us your comments regarding your most recent stay with our hotel

I was very pleased to see that you had such a positive experience while you were staying with us. I was happy to see that you found our sleep number bed to be so comfortable. I am delighted that you mention the friendliness of our staff as we take great pride in providing outstanding customer service . I will personally pass on your positive comments to all the appropriate departments.

Once again, thank-you for your feedback and we hope to see you again on your return to Edmonton

Sincerely

Robin Cumine
Area General Manager
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Issaquah
Contributor
14 reviews 14 reviews
Reviews in 7 cities Reviews in 7 cities
3 helpful votes 3 helpful votes
“Concrete Block with Very Good Service and Amenities”
4 of 5 stars Reviewed 17 December 2011

I slept great, ate great, and was able to use their fantastic exercise facilities during my stay. Issues I have with the hotel is that South Edmonton is a bit scarce for my liking and the concrete feel of the walls / architecture doesn't mesh well with the service / image the hotel is promoting. The hotel was under construction at the time of my stay and it looked like they were addressing the shady looking backside of the building including patios, etc. Would stay again only for the gym and service. I imagine the other hotels in the area have better rooms for the price, but can't beat the Radisson service.

Room Tip: Room facing North Edmonton....really quiet.
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  • Stayed October 2011, travelled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Robin Cumine, General Manager at Radisson Edmonton South, responded to this review
2 January 2012
Thank-you for taking the time to send us your feedback in regards to your most recent stay at the Radisson Hotel Edmonton.

I was very pleased to see that you had a wonderful experience here at the hotel during your stay. Providing exceptional guest services is one of our primary goals and I was delighted to read your comments regarding the Guest Services you received, that help to set us apart. I will be sure to pass on all of your nice comments to our staff.

Once again, thank-you for staying with us and we hope to see you soon.

Robin Cumine
Area General Manager
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Additional Information about Radisson Edmonton South

  • Radisson Edmonton
  • Edmonton Radisson
Address: 4440 Gateway Boulevard, Edmonton, Alberta T6H 5C2, Canada
Price range (per night):* INR7,802 - 11,090

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