We stayed at the Radisson this weekend and it really ruined what would have otherwise been a nice weekend in the city. The hotel is old (has been there as long as I can remember - 35 plus years?) but it has been kept up to date. Nothing looks wore out, but the place is in need of a really good cleaning. The hallway on our floor was filthy and looked like it hadn't been vacuumed in weeks. The salt and pepper shakers that were outside one room when we arrived Saturday were still there when we left Sunday. The night stand in our room was covered in dust, the duvets were dirty, and there were holes in the sheets. The chairs in the restaurant are covered in a velvet fabric that is filthy, really filthy - stains, spots, food that had been splashed on them and had run down the backs is dried on. The final straw that ruined my whole weekend was the noise. When we checked in, I asked for a room that did not face the streets (this hotel is situated in between two major four-lane routes - Gateway Blvd going north and Calgary Trail going south). Our room faced inside, overlooking the atrium so there was no street noise but we had the displeasure of listening to the DJ and blaring country music until 1:00 in the morning. There are ballrooms that are accessed from and face onto the atrium and since it is Christmas party season, the rooms facing the atrium have to listen to the parties until they shut down at 1 or 2 in the morning. I slept for a total of about four hours and was not in a good mood the next day. Do yourself a favour and find someplace else to stay in Edmonton. I know I will.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
2 January 2012
Thank-you for taking the time to send us your comments in regards to your recent stay at the Radisson Hotel Edmonton
First of all, I would like to thank-you for staying with us. I was disappointed by your comments regarding the noise and cleanliness issues that you encountered and I would like to personally apologize for it. I am confident that we could have provided you a different room had we been aware of the noise concern that you experienced. We take staff training and customer satisfaction very seriously at the hotel. As far as the restaurant chairs are concerned, they are cleaned professionally on a regular basis, and are scheduled for complete replacement this summer. There is no excuse for them being dirty at any point in time
Once again, thank-you for your feedback. We do take your concerns to heart.
Regards
Robin Cumine
Area General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC