I used to stay here on business trips a couple of years ago, and now I need to make regular trips again. This hotel is right on the outskirts of the core - a good location. Check in was easy. My new work colleague, who has been making a habit of staying here, was given an upgrade and said his room was decent. If my room was also an upgrade then it was disappointing. Good size room, dated furniture, and old tube TV. You don't see too many of those in business class hotels anymore. My towels were pretty dry/crispy and the toilet tissue was sandpaper - something like you I guess you might find in a Motel 6 in the U.S.. The continental breakfast is mediocre and that is being nice. Don't try to find any protein, just breads and fruits. The place was quite nice just a few years ago including the breakfast. Anyway, this week coming I will try another downtown hotel and in two more weeks I'll try another one again. Watch for those reviews in order to get an apple to apple comparison.

I paid way too much for a very mediocre hotel room. Would never stay there again. Avoid at all costs.
Brian S.

I stayed one night at the Sutton Place while attending a year end party. The banquet facilities and food were both really good. The rooms not so much.
The bed was comfortable , sheets clean however I feel like I needed a black light to scan the tired looking bedspread.
The bathroom was another issue. Although it was surface clean the tile grout was nasty with mold in places and the taps had heavy lime deposit. Didn't feel clean showering there.
The staff were all very friendly.
Come on Sutton, clean up, you could be a great hotel.

We spent one night here on a short visit to Edmonton. The room was clean and comfortable, with two minor exceptions. One coffee cup had some baked on crud that had accumulated in the dishwasher and not been detected or removed prior to it being set out in the room. And the iron, which had a label on it saying that it belonged to the Sheraton Hotel, has a sticky stain on part of it, as if it had ironed off a sticky label many moons ago.

Our room was quiet, the bed was comfortable, and all the plumbing, lights and tv worked. Front desk staff were polite. It was good enough for our needs.