This seems to be the only hotel in this part of Edmonton so rather than drive all over decided to try this hotel out despite some of the poor experiences by other travellers and warning by relatives in Edmonton. I don't know if this is new management but I was pleasantly surprised. The receptionist checked me in with no delay and gave me a very friendly spiel about the amenities of the hotel. Rec'd a complimentary basket of muffins and fruit and juice which was nice as I hadn't eaten all day on a long drive from BC. There is a bar in the hotel but I wasn't aware of it until I had gone out for a walk in the evening. The room and bathroom were basic, but I really had little issue with that. The towels were folded in those cute creations one sees often in better hotels.
Check out was very quick and efficient and the staff seemed genuinely concerned when they asked how my stay was. What impressed me most was that the two desk clerks were making up gift bags in advance with cat treats and dog treats. If I had a pet the little gift basket for my dog or cat would certainly bring me back. On the downside there is a charge for using the public access computer which I noticed was not in use either the night of my stay or the next morning.

I stayed two nights at the Rosslyn in Mar 2010. It was recommended due to its proximity to CFB Edmonton, in the north end, where I was attending a conference. Having read the previous reviews, I was a little concerned, but everything turned out just fine.

I gathered from my military colleagues that this hotel had a bad reputation in the old days as a pretty seedy and unsafe place. That is obviously no longer the case. I didn't see it from the inside, but from the outside, there is clearly an older part to the hotel, so perhaps that is what other reviewers have complained about. What I did see was absolutely fine.

Reception was a tad slow, but the sole clerk was busy with another patron, then a couple phone calls. I read that check-in was at 3pm, but I was able to get in at 2, so was happy about that. My room was on the second floor (of five, I think). The elevator took forever, so I only used the stairs after that. One time, I came across an employee vaccuming the stairs, an area that I often find many hotels seem to neglect, so that was good.

My room was clean; in fact, the entire hotel does seem clean and well maintained. The room had two Queens, reasonably comfortable. Pillows weren't great, but not the worst either. Linens were a bit old, threadbare in some spots, and one blanket even had a hole the size of my fist. Towels were standard fare, but plentiful. Toiletries provided were lower end, but fine, and lots of them. There was a small fridge, coffee maker, alarm clock, hair dryer and iron/board. TV was an old 27" tube. Overall, I equate the room to that of an older Holiday Inn, nothing special, but nothing wrong with it either.

What I did appreciate about the hotel were the little things. I don't know if it was just for our group, but both days we received a basket of snacks, with muffins, granola bars and cookies, plus a bottle of water they put on ice. Very nice. Most places now seem to have a basket and water, but place an outrageous charge on it. And both days I had a paper. I find in many hotels that they give you a paper the first morning, but never the subsequent ones. Also, they provide a turn-down service, with even a little chocolate on the bed. I never really understood this concept, and it does seem a little corny, but I think it does speak to the efforts of the owner/management to go the extra mile. That's a good thing.

I didn't get a chance to try the on-site restaurant, but I did notice a number of people eating there, and it did smell good at dinner time. The location of the hotel is great - there are a number of restaurants and Starbucks very close, including a Boston Pizza about a one minute walk away. Parking was free and the price of the room was fair.

I don't normally write hotel reviews unless there is something extraordinary about the establishment, be it good or bad. The reason I'm writing this review is that I think people may get an inaccurate impression based on several recent negative reviews. In my opinion, the Rosslyn Inn is a perfectly average hotel. That's not meant to be negative. It doesn't pretend to be something it's not, and it's priced appropriately. And I do heartily applaud management's efforts to try to go the extra mile. I suspect that the owners have spent most of their maintenance funds on renovations to the bathrooms - granite counters that seemed new, tub inserts, new tiling, modern fixtures, etc. So maybe the next stage will be new linens and pillows, and then the TVs.

If I ever go back to north Edmonton, I would absolutely stay here again. If you have any reservations due to the negative reviews, just ask to be given a room in the newer part of the hotel.

Very comfortable beds. Food was great, room service was fast, prices excellent. Remember, this is a brand new hotel (tower) and restaurant.
I read all the previous reports and was cautious. Upon entering the entrance I was immediately impressed. The entire complex was spotless. I could not find anything wrong as hard as I tried to look. The staff was friendly. The service was immediate.
Note: Many "local" people eat at this restaurant. This means something!
This is the first time I ever see management comment in their defence on a web site. I even received a personal letter from Management in the mail a week later because I rated an internal survey so high. My friends and family will now be trying this hotel the next time they are in Edmonton.Check it out !

I recently stayed at the Rosslyn Inn and Suites and I must say, my stay was a very good experiance. The property was clean, the front desk staff pleasent, and the guest room was excellent. Even the room attendents greeted you with a warm smile and a 'good morning' greeting which is a stong indicator to me, that this is a well operated hotel. My departure was on a Saturday morning and the parking lot (and lobby) was busy with weekend travelers. I would not hesitate to recommend this hotel to anyone travelling to Edmonton