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BEST WESTERN PLUS City Centre Inn – reviews, photos

11310-109 Street NW, Edmonton, Alberta T5G 2T7, Canada
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BEST WESTERN PLUS City Centre Inn
Ranked #17 of 84 hotels in Edmonton
4.0 of 5 stars 21 Reviews
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21 reviews from our community

    Trip type
Traveller rating
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    8
    5
    0
    2
Date Rating
Chilliwack, Canada
Senior Reviewer
9 reviews 9 reviews
Reviews in 5 cities Reviews in 5 cities
7 helpful votes 7 helpful votes
“A Sweet Dream!”
5 of 5 stars Reviewed 27 May 2011
3
people found this review helpful

My hubby & I have never been to Edmonton Before. We were coming from BC to see Rammstein Live in Concert....Not familiar with any hotel's, motels etc I did my Research and it paid off!
I had many requirements: Desired to be close to the Arena, only cost $13.00 from hotel to Rexall Place :-) plus they have designated parking outside this hotel to a cab company which was very conveint...We also didn't want to be in a hotel full of party "Even Concert" party go'ers....I have to say that I don't think I've been in a more quiet hotel then this one, and I've stayed in some up scale hotels in Vancouver, it was a dream come true for getting a peaceful nights sleep after an awesome concert....Furthermore, I suffer from many allergies, Environmental, Multiple Chemical Sensitivity, food ETC...I asked what they're towels, bedding etc were washed in and they looked into it right away for me, they followed through with not cleaning or deorderizing our room with any perfumes, and never once made me feel like I was being some kind of hassle for these requirements.
The Room was Spotless, a most wonderful Mattress "Yes" I even enquired into what kind of mattress and the front desk manager came up to our room and wrote all the Info down for us.
The Entire Hotel was spotless, Quiet, friendly staff who are willing to see that your stay is a wonderful experience. The Room had everything you needed and was so clean, even thier presentation of everything in the room was amazing! It had so much to offer at a more then reasonable price considering it's location, it has a 24 hour Tim Hortins Attached to it which was such an added bonus, and is right across from a mall called "The Kingsway" mall. Morning we were leaving the screws came out of my glasses which I needed to wear driving back home, well the staff at the hotel let me know right away that there was a lenscrafters in the mall who'd probably fix my glasses for free, which they did..I'm extremely pleased with everything to do with our stay here, Definately made our whole concert experience & trip an absolute pleasure....If we ever go back to Edmonton, we're going back to this hotel.....Thumbs up to all the wonderful staff at The Best Western City Centre Inn, Thank-You!

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  • Stayed May 2011, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Toronto, Ontario
Contributor
11 reviews 11 reviews
Reviews in 10 cities Reviews in 10 cities
15 helpful votes 15 helpful votes
“Great Location, Ok Hotel”
4 of 5 stars Reviewed 8 December 2010

Stayed for two nights: December 3 and December 4, 2010.

Check In: Very friendly staff and very accommodating. Allowed me to check in 3 hours early at no charge. Ample parking although the spots closest to the hotel are usually taken by the Tim Horton's patrons.

Room: Old decor, but everything was clean. Bathroom, bed, sheets were spotless. The bed was very comfortable and I had no problems with the heat/cooling system. Large flatscreen tv was great. The fridge provided was handy. If you intend to reheat leftovers, make sure to arrange for a microwave in your room as they are not provided automatically.

Pool: Did not use the pool, but saw it. Small and had a slide. Great for kids.

Wi-Fi: Hi-speed internet service was ok. Slow at times, but I was never without service. There's also a business centre that incudes a computer and a printer in the main lobby.

Food/Area: There's a Tim Horton's attached to the hotel! That was much appreciated especially since it was super cold outside. The Kingsway Mall is located directly across the street, walkable distance. It has a nice food court (KFC, Thai Express, and Subway to name a few). Department stores such as Sears and the Bay are also within the mall. There is also a restaurant within the hotel, but I did not try it.

This hotel was about 1/2 hour from Edmonton International Airport and a very easy drive. I would recommend this hotel, but not at $120/night. I would not pay more than $80/night.

  • Stayed December 2010, travelled solo
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CityCentreManager, Manager at BEST WESTERN PLUS City Centre Inn, responded to this review
14 May 2011
Thank you for the comprehensive review of the Best Western Plus City Centre Inn. It looks like you covered most of the hotel amenities and I believe your review will assist many travellers making their choice of where to stay in Edmonton. I hope that next time your in Edmonton you will chose to stay with us again and try a meal in the Runway 29 lounge (discount coupons available at the front desk). The lounge has just gone through a complete renovation and looks fantastic. I do agree that rates for Hotels in Edmonton are quite high due mostly to the economy and the cost of operations (labour, utilities, taxes etc) I would be very surprised to find a clean and safe hotel at a rate of $80/night in Edmonton.

Thank you again and safe travels to all.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Vancouver, Canada
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
6 helpful votes 6 helpful votes
“This hotel made our first trip out of town with our 4 month old son a very positive experience.”
4 of 5 stars Reviewed 22 November 2010
1
person found this review helpful

Staff was extremely accommodating to our needs and very friendly. The room was great and they went out of their way to make sure we had an easy time for our first few days away from home with our baby.

Convenient location across from Kingsway mall and my husband loved the fact that there is a Tim Hortons inside the building! Free wireless too was nice although slower than my husband's phone.

Will be staying here again.

  • Stayed November 2010
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Saskatoon SK
Senior Reviewer
8 reviews 8 reviews
Reviews in 6 cities Reviews in 6 cities
7 helpful votes 7 helpful votes
“Pleasant and Clean”
4 of 5 stars Reviewed 30 July 2010
2
people found this review helpful

The hotel was clean and had a good internet connection. Staff was friendly. We were in a 2 room queen. Very roomy and adequate.Pool was average, as well as waterside. The pool was a diversion for my 9 year old, and she loved it. Bottom line, clean, pool with waterslide, quiet and central location. We enjoyed this hotel.What more do you want. Airport near by was a worry, never heard a thing. Would defiantly stay here again.

  • Stayed July 2010, travelled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Vernon BC
Senior Contributor
30 reviews 30 reviews
Reviews in 19 cities Reviews in 19 cities
11 helpful votes 11 helpful votes
“Tired old Hotel, High rates”
3 of 5 stars Reviewed 3 May 2010

Booked through the Best western web site, got a good rate doing it this way, Arrived and was very quickly checked in by a friendly female desk clerk, the pool and hot tub looked nice but I did not go in there, its located right acorss the street from a big mall and tha was handy, Theres a Tim hortons there to which is handy..

Room was quiet but was old and carpet was dirt, one plus has a nice big flat screen TV and the bathroom was decently clean..

  • Stayed April 2010, travelled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Additional Information about BEST WESTERN PLUS City Centre Inn

  • Best Western Edmonton
  • Edmonton Best Western
Address: 11310-109 Street NW, Edmonton, Alberta T5G 2T7, Canada
Price range (per night):* INR8,861 - 9,028

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