I like nice CLEAN hotels. This one is dated. We have come 2x a year for 4 years now and happy to relate that we are done.
They charge high prices due to the location(which you will love especially in winter) however once you leave the lobby you enter dirty room central.
2kids with us as well. Tried theme rooms, regular rooms, different options and all were run down.
Just don't expect a lot in the room and you will be fine.
It's too bad as we found a few high end luxury hotels with pools & rental car for 4 nights that is less than two nights stay at Mall.
It's Such a busy hotel they push people in and out without focusing on or taking the time to clean. If we paid lower pricing this would make sense as you get what you pay for. Not here at fantasyland.

was very romantic suite but for a little town girl price was too much for me but guess he was trying hard to impress me

I had booked my reservation with the hotel the week prior. I thought it would be a nice surprise for hubby, we spent our wedding night (6.5 yrs ago) in the Polynesian room but we haven't returned since. We were out all evening celebrating his 33rd birthday, I checked my cell in the middle of the evening and realized I had missed a phone call - but no message was left, so it obviously wasn't important.

We stroll up to the hotel @ 2am after our evening out. I let the lady at the desk know that I had a reservation and as soon as I told her my name, I could sense a vibe that something was wrong. The lady working at the front desk stuttered for a second and then explained to me that they tried calling me several times and because I didn't answer the "calls" to confirm our reservation that the room was given to someone else! She let me know that check-in was at 4pm. We couldn't grasp why I made a reservation & gave my credit card # if they're just going to turn around and give the room to someone else. I had also requested chocolate covered strawberries waiting in our room... I wonder where those went.
I am very disappointed with the way this hotel is run - pretty shaddy.

The lady offered us a room at another hotel just down the road... she wanted us to pay for it at first. Thankfully hubs is amazing at customer service, he talked with her until they paid for our room at The Quality Inn (it was actually a really nice room), gave us 4 passes to Galexyland and she told us we'd be getting a gift certificate in the mail for a theme room.

I am still really upset with the way this went down - I gave them my address, credit card, phone number... pretty much everything but my SIN but yet they still gave my reservation to someone else.

I'm sure what they usually do is charge your card regardless & if you don't answer your phone they put your room up for vacancy so that they can make double the profit. Thankfully (we're told) that won't happen to us.

Just got back from a 3 night stay at the Fantasyland Hotel at WEM, and our trip was great!!! We had the king/jacuzzi room, and it was perfect for us, with tons of room for our purchases, plus it was very clean.
If you are planning to spend your time in Edmonton at West Edmonton Mall this is the best place to stay. It was so nice to shop then just go back to your room to drop off the bags. We will stay here again next time we plan a trip to Edmonton.