“Hot hot hot... not in a good way!”
Firstly, the staff are great - no issue there. We were there in January and inside the hotel was 90 degrees! Even with the windows open the rooms would not cool down. Unfortunately, we were in the hotel for almost 3 days straight and we all could not wait to leave. It is obvious that the hotel is trying to save money as everything from the toilet paper to the candies in the restaurant are very inexpensive. The only small "treat" was the 2 cookies they leave in the room. To be fair, the rooms, while dated were clean as were the lobby, lounge, and restaurant.
We only stayed in "regular" one bed rooms, I have did not see the suites but judging from the other comments, they might be nicer.
If you are on business, beware that if you order the "coffee service" it is just that, - tea nor anything elegant is included. Just a few cups, a couple carafes of regular coffee and some creamers. If you are expecting a selection of sweeteners, teas, and whitener options or even a napkin or saucer, this is not the service!
Room Tip: The second floor is over the lounge and banquet rooms - if you would like a quiet room, you may want...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
3 February 2012
Good Morning. I was so disappointed to see that you had troubles with your heating / cooling while you were here. I wish you had voiced your concerns during your stay and we could have adjusted the thermostat in your room (very often the desired temperature is set, but the unit has not been turned on) or even moved your room if necessary. I appreciate your comments regarding the coffee service and will pass them on to our banquet department. They are great suggestions to upgrade the service and we are always looking to improve. Thank you for staying with the Chateau Nova Hotel & Suites Edmonton and providing your valuable feedback. Chris Short, GM.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC