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Chateau Nova Hotel & Suites – reviews, photos

159 Airport Road, Edmonton, Alberta T5G 0W6, Canada
Hotel amenities
Chateau Nova Hotel & Suites
Ranked #18 of 84 hotels in Edmonton
4.0 of 5 stars 36 Reviews
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36 reviews from our community

    Trip type
Traveller rating
    17
    11
    4
    3
    1
Date Rating
Nanaimo, Canada
Senior Reviewer
7 reviews 7 reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
“Hot hot hot... not in a good way!”
2 of 5 stars Reviewed 1 February 2012
2
people found this review helpful

Firstly, the staff are great - no issue there. We were there in January and inside the hotel was 90 degrees! Even with the windows open the rooms would not cool down. Unfortunately, we were in the hotel for almost 3 days straight and we all could not wait to leave. It is obvious that the hotel is trying to save money as everything from the toilet paper to the candies in the restaurant are very inexpensive. The only small "treat" was the 2 cookies they leave in the room. To be fair, the rooms, while dated were clean as were the lobby, lounge, and restaurant.
We only stayed in "regular" one bed rooms, I have did not see the suites but judging from the other comments, they might be nicer.
If you are on business, beware that if you order the "coffee service" it is just that, - tea nor anything elegant is included. Just a few cups, a couple carafes of regular coffee and some creamers. If you are expecting a selection of sweeteners, teas, and whitener options or even a napkin or saucer, this is not the service!

Room Tip: The second floor is over the lounge and banquet rooms - if you would like a quiet room, you may want...
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  • Stayed January 2012, travelled on business
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask 2ourest about Chateau Nova Hotel & Suites
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NovaEdmGM, General Manager at Chateau Nova Hotel & Suites, responded to this review
3 February 2012
Good Morning. I was so disappointed to see that you had troubles with your heating / cooling while you were here. I wish you had voiced your concerns during your stay and we could have adjusted the thermostat in your room (very often the desired temperature is set, but the unit has not been turned on) or even moved your room if necessary. I appreciate your comments regarding the coffee service and will pass them on to our banquet department. They are great suggestions to upgrade the service and we are always looking to improve. Thank you for staying with the Chateau Nova Hotel & Suites Edmonton and providing your valuable feedback. Chris Short, GM.
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Grand Bend, Canada
Reviewer
5 reviews 5 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
“GREAT PLACE”
5 of 5 stars Reviewed 27 November 2011

I stayed at the Chateau Nova for a month over the course of the summer (2011) and enjoyed it very much. The staff are friendly and always attentive to the needs of there guests.
I found the rooms to be very clean and well appointed.
Will stay there again.

  • Stayed October 2011, travelled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Mark G about Chateau Nova Hotel & Suites
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NovaEdmGM, General Manager at Chateau Nova Hotel & Suites, responded to this review
29 November 2011
Thank you so much for your review of the Chateau Nova Hotel & Suites Edmonton. We are ideally set up for longer stays like your with our king and queen suites. I'm very lucky to have the fantastic staff that work with me here at the Nova. I'm very glad you enjoyed your stay and we'll hope to see you again! Have a great day, Chris Short. GM.
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King City, Canada
Contributor
13 reviews 13 reviews
Reviews in 6 cities Reviews in 6 cities
5 helpful votes 5 helpful votes
“CN employees at Edmonton Chateau Nova”
5 of 5 stars Reviewed 26 November 2011

I have stayed at many hotels all over the world. The experience I have had at the Edmonton Chateau Nova is among the very best ever.

The accomadations are first rate as is the lounge and restaurant.It has been important to me to have the laundry service since I stayed for 2- 3 weeks at a time.

The staff at this hotel, each and every person has been fantastic. I would stay there any time while visiting Edmonton. Thanks to all for many great visits to Edmonton. Gerard.

Room Tip: The fourth floor is quiet since I often was required to sleep during the daytime. The business cent...
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  • Stayed November 2011, travelled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Gerard B about Chateau Nova Hotel & Suites
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NovaEdmGM, General Manager at Chateau Nova Hotel & Suites, responded to this review
29 November 2011
Good Morning! Thank you so much for your review of the Chateau Nova Hotel & Suites. It's always great to hear that our guests have enjoyed their stays. I like the tip to request the 4th floor if you are working nights. It's a great quiet floor during the days with no one walking around overhead. Hope to welcome you back to the Chateau Nova in the near future. Have a great day, Chris Short. GM.
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Chicago, Illinois
1 review
“Great Place to Stay Awhile”
5 of 5 stars Reviewed 25 November 2011

I have been placed twice at the Edmonton Chateau Nova when in town for extended business. It is almost more like a one bedroom apartment more than a hotel, with seperate bedoom and living room area. The kitchen is stocked with the basic utensils for preparing and eating meals. Within walking distance is a large grocery store. The Kingsway Mall is also a nice walk down the street. Ample parking is available right in front of the Nova. A fitness room allowed me to keep up with my nightly exercising. The staff was always helpful and accomodating. For internet, I had brought my own cable, and the rooms were still equipped with jacks, so I cannot comment on how well the wireless worked. All in all, the accomodations worked well for me.

  • Stayed August 2011, travelled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Brian B about Chateau Nova Hotel & Suites
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NovaEdmGM, General Manager at Chateau Nova Hotel & Suites, responded to this review
29 November 2011
Thank you for your great review of the Chateau Nova Hotel & Suites Edmonton. Our suites are a great fit for guests staying longer lengths of time and our monthly rates are very competitive. We recently replaced the bike in the fitness room and replaced the track on the treadmill and we're getting great feedback. Thanks again for staying with us at the Nova and we'll hope to see you back in the near future. Chris Short, GM.
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Montreal, Canada
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
“Good place to stay”
4 of 5 stars Reviewed 25 November 2011

This hotel is convenient to stay at at it is close to everything. I stayed for work for 2 weeks and I was glad to have the kitchenette for breakfast and lunches. It wasnice to have a fridge to prepare my lunches. For a hotel located in an industrial area it served its purpose. My room was very comforatble. I would recommend this hotel.

  • Stayed July 2011, travelled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
Ask CanadaJack155032 about Chateau Nova Hotel & Suites
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NovaEdmGM, General Manager at Chateau Nova Hotel & Suites, responded to this review
29 November 2011
Thank you so much for your review of the Chateau Nova Hotel & Suites. It's always good to read feedback from our guests and we try to use it to improve the hotel and our services. Have a great day and we'll hope to have you back in the near future. Chris Short, GM.
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Additional Information about Chateau Nova Hotel & Suites

  • Chateau Nova Hotel
Address: 159 Airport Road, Edmonton, Alberta T5G 0W6, Canada
Price range (per night):* INR7,356 - 8,471

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Chateau Nova Hotel & Suites
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