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Chateau Nova Hotel & Suites – reviews, photos

159 Airport Road, Edmonton, Alberta T5G 0W6, Canada
Hotel amenities
Chateau Nova Hotel & Suites
Ranked #18 of 84 hotels in Edmonton
4.0 of 5 stars 36 Reviews
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36 reviews from our community

    Trip type
Traveller rating
    17
    11
    4
    3
    1
Date Rating
Medicine Hat, Alberta
Contributor
12 reviews 12 reviews
Reviews in 10 cities Reviews in 10 cities
9 helpful votes 9 helpful votes
“I would choose differently next time”
2 of 5 stars Reviewed 17 November 2011

This was my first stay at this property and likely my last. I usually travel for business but my sons and I went up and stayed to attend the football game.

The check in experience was quick, simple, and service with a smile. That was great.
The room itself was large, coffee maker, mini fridge, sink. That was great.

The problem(s) were two fold. A) There were no extra pillows for the pull out bed, when we called down to get more they said check the dresser drawers, which we said we did and they ended the call. Whatever there were enough pillows to go around.

When I pulled the blankets back I noticed the sheets were dirty, black marks / stains. Of course I didn't notice that until after 1:00 AM when I returned to room, I ended up sleeping on top of the blankets.

I paid about $200 for the room so I expected much better.

Pros:
Large Room
Great Check In experience
Location
Plenty of amenities

Cons:
Dirty
Service was less than desirable

  • Stayed November 2011, travelled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NovaEdmGM, General Manager at Chateau Nova Hotel & Suites, responded to this review
23 November 2011
Thank you so much for your review of the Chateau Nova Hotel & Suites Edmonton. I was very disappointed to hear of the service level regarding your pillow request and that there were marks on the sheets when you pulled the bed open. Both of these items are completely unacceptable and I will follow up with the staff involved. If you find yourself in Edmonton again please contact me directly and I would be happy to arrange a stay and special rate for you. All the best, Chris Short, GM.
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Calgary, Canada
Senior Contributor
40 reviews 40 reviews
Reviews in 18 cities Reviews in 18 cities
18 helpful votes 18 helpful votes
“Okay needs a good clean”
3 of 5 stars Reviewed 13 October 2011

I have stayed at this hotel several times during the past couple of years, including last night. When it first opened, it was very clean but have found the room cleanliness to be lowering, especially after last nights stay. Bathroom area not cleaned well with hair and dirty counters. Dirty bathroom doors and handles.
Room very warm and the only way to keep cool was to turn the window mounted fan/AC on, which sounded like a freight train.
Hotel Rooms are large, conveniently located and generally clean.

  • Stayed October 2011
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NovaEdmGM, General Manager at Chateau Nova Hotel & Suites, responded to this review
18 October 2011
Thank you so much for your comments about your recent stay at the Chateau Nova Hotel & Suites Edmonton. I was disappointed to see that the cleanliness wasn't where it should be during your stay. I will be sure to follow up with the housekeeping team to ensure this issue is rectified. I can honestly say that the housekeeping team here is the best I've worked with and our rooms are generally immaculate. I am sorry that we let you down. Please feel free to contact me directly if you would like to discuss this further. Thank you again for staying with the Chateau Nova, I hope that we will see you again. Chris.
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Leduc
Senior Reviewer
7 reviews 7 reviews
Reviews in 4 cities Reviews in 4 cities
7 helpful votes 7 helpful votes
“Clean property, friendly staff, great location...”
5 of 5 stars Reviewed 15 September 2011

Great property! Well cared for, impeccably clean, great beds and pillows...so impressed with this hotel. I enjoyed the fact that any staff member that I came into contact with, made eye contact and greeted me. Keep up the great work!

  • Stayed September 2011, travelled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NovaEdmGM, General Manager at Chateau Nova Hotel & Suites, responded to this review
19 September 2011
Thank you so much for your positive review of the Chateau Nova Hotel & Suites Edmonton. The housekeeping team do a fantastic job and are a great group of people to work with. I do believe that staff make all the difference and I'm very lucky to work with the team here at the Nova. We look forward to welcoming you back on your next visit. Please feel free to contact me directly to make your reservation. Have a great day. Chris Short, GM.
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Saskatoon, Canada
1 review
“Nice and clean!”
4 of 5 stars Reviewed 21 August 2011

We stayed for two nights to go to a wedding on the North end of Edmonton. The hotel is right off the Yellowhead and close to downtown so it was very easy to get around the city. We stayed in the superior King in the new anex. Its a separate building at the end of the parking lot. Felt secure and safe. Parking lot was well lit. Everything was very clean. The mattress, sheets, pillows etc were like new. the mini kitchenette was great. Had plates, cups, a toaster and a coffee maker. Ate breakfast in the hotel, very good and cheap. We had an issue with our room in the middle of the night and the desk immediately changed our room, sent over security to investigate and paid for our breakfast in the AM. Service was great!

Room Tip: superior was well worth the extra moolah!
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  • Stayed August 2011, travelled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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NovaEdmGM, General Manager at Chateau Nova Hotel & Suites, responded to this review
23 August 2011
Thank you so much for your review of the Chateau Nova Inn & Suites Edmonton. It was great to see that you had such a fantastic stay. It sounds like the team took great care of you. I'm very lucky to work with such a great group of people. We look forward to welcoming you back to the Chateau Nova on your next visit to Edmonton!
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Canada
Senior Reviewer
6 reviews 6 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
“Great Basic Hotel”
4 of 5 stars Reviewed 13 June 2011

This is a good clean hotel. It is close to a large mall (Kingsway Mall) - with a car, but not much else. It is midway to downtown. We found the free wifi very useful. The hotel does not have a pool - only a hot-tub that was under maintenance when we stayed there. In my experience there were a lot of people from the oil patch (Northern Alberta) staying there. I've stayed there twice under a corporate rate, but would stay somewhere with breakfast included again if I had to. All-in-all, reasonable and quiet. Families may want to opt for something with more amenities.

  • Stayed May 2011, travelled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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NovaEdmGM, General Manager at Chateau Nova Hotel & Suites, responded to this review
14 June 2011
Thank you so much for your positive review of the Chateau Nova Hotel & Suites Edmonton. I appreciate any and all feedback we get from our guests. I'm sorry the hot tub wasn't back in order when you stayed. It has been an ongoing issue that I hope to get resolved quickly. We are also adding a steam room and replacing some of our older excercise equipment! We would love to have you back on your next visit to Edmonton, and I would be happy to buy you breakfast too. Call me directly to make any arrangements. Thanks. Chris.
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Additional Information about Chateau Nova Hotel & Suites

  • Chateau Nova Hotel
Address: 159 Airport Road, Edmonton, Alberta T5G 0W6, Canada
Price range (per night):* INR7,356 - 8,471

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