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The Pointe Inn – reviews, photos

1808 19th St NE, Calgary, Alberta T2E 4Y3, Canada
Hotel amenities
The Pointe Inn
Ranked #85 of 96 hotels in Calgary
2.5 of 5 stars 10 Reviews
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10 reviews from our community

    Trip type
Traveller rating
    1
    1
    1
    0
    7
Date Rating
Edmonton, Canada
1 review
1 helpful vote 1 helpful vote
“Oh my!”
1 of 5 stars Reviewed 8 July 2007
1
person found this review helpful

I have had the unfortunate experiance of staying at the slum called "The Pointe". I have put in complaints to both BBB and the health board after encountering a bloody handprint and a pushy drug dealer during my 12 hours at this pit. As another reviewer wrote, "As we left early in the morning, at 4AM, a hotel resident was on the phone to reception to complain about somebody banging on their door incessantly. The staff, who had been efficient without being helpful, didn't seem perturbed or surprised by this incident." This was our experiance at 6 am when a loud knock on our hotel room door appeared to be a well dressed young man claiming to be hotel staff. Upon opening the door this man attempted to forcefully enter and demanded we purchase "crack" from him. When we finally forced him back into the hall, and called the desk, they were unconcerned! All this after being berated by staff about the validity of a prepaid credit card and fighting to convince them to remove a bloody lamp! unbeileivable! If you go to Calgary, avoid the Pointe, and if you cant be prepared to be ripped off, and abused. If you want any further info on the BBB claim, let me know and I would be happy to further describe this incident.

  • Liked — Leaving
  • Disliked — The bloody handprint on the lamp
  • Stayed July 2007, travelled with family
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Check-in / front desk
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
    • 1 of 5 stars Business service (e.g., internet access)
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London
Senior Contributor
26 reviews 26 reviews
Reviews in 21 cities Reviews in 21 cities
60 helpful votes 60 helpful votes
“Avoid if you can”
1 of 5 stars Reviewed 23 June 2006
1
person found this review helpful

I booked this hotel the day before the previous, damning review was published. I did look into getting an alternative hotel but the whole of Calgary seemed to be booked up by attendees of various conferences so I stuck with The Pointe Inn and kept my fingers crossed.

My primary goals in booking this hotel were to provide a bed for a few hours sleep and then allow easy access to the airport, by car, for an early flight. These goals were matched, if you can count 15 minutes drive as being "near to the airport", but I cannot say I enjoyed my stay. Being handed a TV remote when you check in is never a good sign to start with.

The room was basic and the beds were comfortable enough. The bathroom was fine too. The whole hotel just felt a bit shabby and uncared for however. We ate at the Dennys next door since we needed an early night and did not want to go far. The hotel does have a bar that serves food but we decided not to risk it.

The neighbourhood is unappealing and the hotel gets part of its revenue from being an overnight truck stop. Within one block, there are two gas stations, one sports bar and two liquor stores, one of those closed down. It's a rough area with a few questionable characters hanging around, some of whom appeared to be staying at the hotel. That said, I never felt threatened just uneasy.

As we left early in the morning, at 4AM, a hotel resident was on the phone to reception to complain about somebody banging on their door incessantly. The staff, who had been efficient without being helpful, didn't seem perturbed or surprised by this incident.

We had not felt too comfortable leaving our rental car in the car park but nothing had happened to it. Before leaving the area, we filled up with gas and the attendant told us how his store had been robbed during the night. No money was stolen and no violence was involved but two different people had come in, abused him and taken food. More pathetic than worrying but a good indicator of the area I believe.

Overall, The Pointe Inn was a grim experience. Consider it only as a last resort.

  • Stayed June 2006
    • 1 of 5 stars Value
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
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“Terrible, dirty, a truck stop, police attend almost daily for problems.”
1 of 5 stars Reviewed 25 May 2006
8
people found this review helpful

On a long business trip in Calgary, I needed a reasonable monthly deal. I wanted reasonable and clean but this place proved old/dirty/poorly kept/but does have police protection almost daily. If you desire being surrounded by truckers & just a general freak show .... its a perfect spot. As an earlier reviewer put it "Don't expect much" ...... Well, you can expect a lot of noise in the hallways, dead smoke detectors that hang from the walls,

At one point I called a local pizza delivery to complain that my food arrived cold, the restaurant staff told me "You're staying at the Pointe buddy .. get over yourself"! Then he hung up his phone. I think that sums it up. Be prepared to give security deposits for everything that could ever get out the door, and they ask security deposits for the furnishings.

If you need internet service, be aware it doesn't exist and your dial-up won't work on the antique switchboard. Otherwise enjoy your stay

  • Stayed April 2006, travelled on business
    • 1 of 5 stars Value
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Prince George, Canada
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
46 helpful votes 46 helpful votes
“Cheap, and don't expect much.”
3 of 5 stars Reviewed 3 June 2005
3
people found this review helpful

We spent 10 hours here during a stop over in Calgary, and as such were looking for an inexpensive place to stay. It was okay, but the bed was super hard! Now that I've been there I'll go somewhere that costs a bit more next time, but if you want cheap, then this is the place. The staff were friendly - nothing bad to say, just remember to expect what you pay for!

  • Stayed May 2005
    • 4 of 5 stars Value
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Additional Information about The Pointe Inn

  • Pointe Hotel Calgary
Address: 1808 19th St NE, Calgary, Alberta T2E 4Y3, Canada
Price range (per night):* INR5,406 - 6,019

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