We stayed here for two nights because we had appointments in Calgary. We stayed with our two young children and had a king suite. The room and hotel were both very clean. The king bed was fabulous, we had a great sleep. The sofa bed mattress, however, was terrible. Definitely needs a pad on top, as all you can feel are the springs in the mattress. The room was very quiet and we felt like we were the only people in the hotel, even though I know it was very full. We had a great view of the planes at the airport, which my kids loved. There was no noise from the planes after about 11pm, and even before that it was minimal. Loved the oversized shower. Breakfast was fantastic, waffles, bacon, sausages and omelettes made to order. We had a few minor issues: Did not like the channel selection on the tv and found it hard to navigate without a channel guide. My son had the sliding door (at the lobby) close on his hand, and there were no apologies made whatsoever. He was stuck in the door and could not get free. The pool was great, as was the water slide, although VERY cold! I would stay here again, though.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
30 January 2012
Thank you very much for your recent review describing the Best Western Freeport Inn and Suites as a "Great hotel by the Calgary Airport.' I am so pleased that your family enjoyed the oversized shower, fantastic breakfast and quiet room. I first want to appologize for the lack of response to your son's hand being trapped in the sliding doors and will be looking into this matter immediately so that no other visitors, big or small, are at risk of injury. I have made note of your comments about the sofa bed matress and will strive to find a solution to the bed quality. We recently converted to high definition TV channels and now have a listing in all our rooms to avoid future frustrations in locating your favorite shows. I hope that you will let me know when your next visit will be so that I can welcome you back to the hotel personally.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC