This is the absolute worst hotel in Calgary. No ice machines (that work) no hot water to shower with, no restaurant, and when you call to point out the short comings of their hotel, they have excuses and "handyman" fixes to resolve the problems. This place is an absolute dump full of incompetent staff, and a massage parlor ambiance and decor. For $130/night I expect much more, not something equal to a $40/night motel. The night is still early but I am sure that being located over top of the adjacent nightclub isn't going to be good either!! I would recommend avoiding this place at all costs.

When I checked in this hotel, I paid by credit card - the front desk agent was efficient and super friendly, and even remembered me from the last time I was there; however, he wrote down my driver's license number on my invoice. I questionned him about this because it is a totally illegal practice - a violation of my privacy rights and the law. I told him as much but he stated that was company policy because so many people denied being at the hotel after stayiing there to get out of charges. I told him, regardless, that does not give them the right to break the law - especially since I was not told what they did with my information.

Less than a week later, I called the Front Desk Manager to discuss my concerns - he took my name and phone number but never called me back so I called again four days later and spoke with the General Manager (GM). The GM told me this was their policy due to their previous encounters with fraudulent people. I told him the same thing I told the agent - this is an illegal practice and it should be stopped. He told that is their policy and if I didn't like it I could stay somewhere else. I told him that I thought his unprofessionalism was alarming and disgusting and I would be registering a complaint with the appropriate people. His attitude was outrageous! An organization does not have the ability to contract outside of the law and this man's ignorance at his level is astonishing. I had stayed at this location at least 5 different times in the past 12 months - never again. I am disgusted.

Stayed here in October 2011 on a 4 day weekend trip to Calgary. The location is terrific if shopping is your thing - easy access to malls and major traffic arteries. Hotel is in good shape with plenty of FREE parking. Breakfast is FREE and is quite sufficient. The rooms are huge. Nice pool facility, but unfortunately, did not have a chance to use it. People will always complain about something, but seriously, there's nothing wrong with this property. Its not 5 star, but its more than functional, and not a dive. For the price and as a place to sleep/hang out in between activities, it suited us just fine.

Was greeted with friendly, helpful smiling staff. The room was a good size and nice and clean our room was the rear of the hotel overlooking the railway line but nice and quiet. Apart from the noisy girls we had in the next room who were drinking and shouting, when we spoke to the reception about this and asked if we could move, they said they would speak to them about it and if we heard them again they would be asked to leave. Its in a good location with the C train into Calgary every 10 mins if you do not want to drive into town and the fare was quite reasonable. We used it a couple of times. Also in a good location for visiting other areas of Calgary. The complimentary breakfast was very good, had a couple of waffle makers so you could make your own waffles. We were more than pleased with this hotel our only comment is that the public computers were very very slow and in fact one of them we just gave up on as we could not get anything. Despite this we would definitely stay again.