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Sheraton Cavalier Hotel – reviews, photos

4.0 of 5
2620 32nd Avenue NE, Calgary, Alberta T1Y 6B8, Canada
Hotel amenities
Sheraton Cavalier Hotel
Ranked #28 of 96 hotels in Calgary
4.0 of 5 stars 152 Reviews
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152 reviews from our community

What travellers say about this hotel
  • Water slide(4)
  • Pool area(4)
  • Very nice(3)
Traveller rating
    54
    57
    21
    14
    6
Only show reviews for Family (40) | Couples (18) | Business (49)
Date Rating
Senior Reviewer
7 reviews 7 reviews
Reviews in 6 cities Reviews in 6 cities
5 helpful votes 5 helpful votes
“She-raton... she, should be sh...raton”
3 of 5 stars Reviewed 22 December 2011
1
person found this review helpful

25$ need to pay if you want emptied the mini bar!!!
Forget to park your car Fri. Sat. , it will be full.Do they car??? no!!!!!
Upper level( more $$) the breakfast is the same everyday!!! scramble and sausage!!!!
Customer service, same level as super 8 motel!!!
Want an advice? stay away from this hotel!!!!
oh! ask for laundry, and they will put staples on!!!!

  • Stayed November 2011
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
“Great place to stay before flying out”
4 of 5 stars Reviewed 21 December 2011
2
people found this review helpful

This place is in a great location. Staff are friendly and very accomdating. Only complaint is housekeeping knocking and waking us up at 9am, on the day we were checking out. Generally housekeeping shouldn't come on check out day until after you checkout. So I didn't put the do not disturb sign, so we were a bit annoyed by the unnecessary wake up.

  • Stayed December 2011
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask Nymasriya about Sheraton Cavalier Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
St. Albert, Canada
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
“Clean, comfortable & convenient!!”
5 of 5 stars Reviewed 19 December 2011
1
person found this review helpful

This is a friendly airport hotel. We stayed there in November 2011 whilst I was on a course at the U of C. We had a nice comfortable stay.The room was clean & comfortable as you'd expect from a Starwood hotel.The staff at the front desk were polite & helpful.The concierge too was helpful when advising where to eat locally & activities for children nearby.
We ate at the family restaurant on the first night; the service was good, but the food average.
This is a conveniently located airport hotel that is family friendly & worth a stay be it if you're visiting Calgary, flying out from YYC or just shopping at Cross Iron Mills which is just about 20 minutes away.
There's a really nice Thai restaurant across the road from the hotel: Thai Boat.We eat there on most visits to Calgary.

Room Tip: Nice view of the airport runway from the higher floors.....not sure which direction these rooms face...
See more room tips
  • Stayed November 2011, travelled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Red Deer
Top Contributor
56 reviews 56 reviews
Reviews in 28 cities Reviews in 28 cities
30 helpful votes 30 helpful votes
“A Good Choice for Families”
4 of 5 stars Reviewed 14 December 2011
1
person found this review helpful

We stayed here for a hockey tournament in November. This is a nice property with comfortable beds and very good service. The pool area is excellent. It was very nice to have the option of bar service at the pool - this is not something you usually encounter in Canada! The kids really enjoyed the waterslides and the hot tub felt great after a day at the rink. The rooms were nothing spectacular, but everything was what I expected. We enjoyed the pancake buffet and our breakfast in the restaurant. Service was professional and efficient.

  • Stayed November 2011, travelled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jehan Khan, Public Relations Manager at Sheraton Cavalier Hotel, responded to this review
19 January 2012
Thank you for your feedback, we are simply thrilled to know you enjoyed your stay with us. Our Oasis River Country has been a popular feature for our guests for quite a number of years and we are glad to hear it continues to be a favourite.

We are quite disappointed to hear that you were not please with our guestrooms. We have just completed an $11M renovation on our traditional rooms and are the first hotel to reveal the Sheraton Revival look, with our suites and club level rooms soon o follow. We encourage you to visit our hotel in future once our renovations are completed in entirety to experience the complete makeover.

Warm Regards,

Jehan Khan
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Sylvan Lake, Canada
1 review
2 helpful votes 2 helpful votes
“Hotel Crashes Wedding”
1 of 5 stars Reviewed 30 November 2011
2
people found this review helpful

HOTEL CRASHES WEDDING
My fiancé and I had booked a King Luxury Suite at the Calgary Sheraton Cavalier NE, on Barlow for our elopement. We live in Sylvan Lake and had done our research to get the perfect suite for our special day. We are 37 years old, my partner is a contractor and we have three children.
We used a credit card to secure our reservation, however upon check in the credit card would not cover the full amount of our two night stay, which we knew as we keep the limit low. Our offer of cash deposit and full payment of the room upfront was declined by the Front Desk Manager. He said the room was “too nice to open up to us without a credit card”. We were told when we booked the room over the phone that we could pay with debit, but the Manager said that no that was not the case for this room, and that it says as much on their web site. Upon further investigation I have found it does not say this on the web site, in fact the web site (and the confirmation email we received) states:
CREDIT/DEBIT CARD POLICY
Debit and Credit cards will be authorized at check-in for the amount of your stay, plus an amount to cover incidentals. The authorization will hold the funds until check out, at which time the amount actually incurred during the stay will be charged. If a debit card was provided as payment, a cash refund will be provided for funds held in excess of the amount actually incurred and charged.
To add insult to injury he was rude and spoke to me like I was some kind of idiot. He accused my fiancé of drinking, which he had not been as we had been shopping all day at Cross Iron with our three young children. Certainly he was angry at how we were treated, we were offered a lesser room, and told if that was not good enough then we could find another hotel to stay at. This just three hours before our wedding ceremony! All we wanted was to check in, get ready for supper, and have a nice weekend away to get married and spend some time together as a family.
I am really upset, and would not recommend this hotel to anyone. It’s a shame we didn’t bring our confirmation email, or even think to look it up on our phone. Guess we weren’t thinking about that as the children were tired, the baby needed changing, we needed to find a hotel that could accommodate us in short order, and I couldn’t see for the tears…
We did get married, and stayed at the Comfort Inn down the street. Wasn’t a posh room, but it was clean and the service was good.
Still, our wedding was not what it should have been, and the day will be forever tainted by this horrible experience and the rude gentleman we had to contend with who would not budge on policies he seemed to be making up on his own.
Sincerely,
Heather and Denny Haverluck

  • Stayed November 2011, travelled as a couple
    • 1 of 5 stars Service
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Jenny Yemen, Public Relations Manager at Sheraton Cavalier Hotel, responded to this review
1 December 2011
While we appreciate feedback from our guests and take every situation seriously, the version of the events posted above is not only inaccurate but details have also been fabricated. Mr. Curtis Fernets, the General Manager, personally attempted to work together with the guest at check in and was met with foul language and verbal abuse. Our team is in direct contact with this guest regarding this situation.

We appreciate the continued feedback and support from our guests and will continue to work together with you to provide a positive and comfortable experience.

On behalf of Mr. Curtis Fernets – General Manager of the Sheraton Cavalier Calgary.
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Additional Information about Sheraton Cavalier Hotel

  • Sheraton Calgary
  • Calgary Sheraton
Address: 2620 32nd Avenue NE, Calgary, Alberta T1Y 6B8, Canada
Price range (per night):* INR7,802 - 12,762

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