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Quality Inn University – reviews, photos

2.5 of 5
2359 Banff Trail NW, Calgary, Alberta T2M 4L2, Canada
Hotel amenities
Quality Inn University
Ranked #69 of 96 hotels in Calgary
3.0 of 5 stars 46 Reviews
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46 reviews from our community

    Trip type
Traveller rating
    7
    15
    8
    7
    9
Date Rating
Ottawa, Canada
Contributor
11 reviews 11 reviews
Reviews in 6 cities Reviews in 6 cities
8 helpful votes 8 helpful votes
“Horrible”
1 of 5 stars Reviewed 19 January 2012
2
people found this review helpful

This hotel chain has some very nice properties, this is nothing like any of them. They talk about a big "renovation" in 2006 - so far as I can tell it consisted of tub liners, tub surrounds and a new sink and counter in the bathroom. The wallpaper is peeling off the walls, the door to my room had a hole in it, the dead bolt wouldn't work, there was a spill of diesel fuel in the basement and the whole back of the hotel smelled of diesel, I called the front desk, no action , no apology, nothing. The hallways and doors have damage on them. Breakfast is weak coffee, a bizarre do-it-yourself waffle maker, the slowest toaster on the planet, Cheerios from the 1990's and scones that could easily serve as hockey pucks. The breakfast is served in the cavernous pool area, dark, damp and only 3 or 4 guests. The thermostat in the room did not work and frost formed on the door to the balcony marked "do not open, alarm will sound". The paint and carpet are dingy, the TV is an old CRT, all the accessible power outlets turn off when you turn off the lights so if you want to charge a laptop or iPod you have to crawl behind the bed to get an "always on" plug. Sheets not pressed on the bed, it looked like they had not been changed before I checked in - wrinkled and worn. Blanket thin, bedspread not clean. Room tiny, dark (and smelly the diesel fuel day). Parking underground is closed and the parking spaces are too short making getting around difficult when guests have giant stretched cab 4 by 4's partially blocking the roadway.

Room Tip: Stay in the Hampton Suites or Best Western a few steps away from this sorry dump.
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  • Stayed January 2012, travelled on business
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Edmonton, Canada
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“'Never'”
1 of 5 stars Reviewed 13 January 2012
1
person found this review helpful

Booked on line for December 30th and 31st. Arrived and was disgusted. Lighting was very poor so as not to be able to see the dirty rugs, bedspread, walls, curtains etc. After viewing the room we went back to cancel our reservation and was advised that we would be charged for both nights that we had booked because of late cancellation!! It was worth it to us not to have to sleep in such a grungy hotel room. Reminded us of something you would see in Mexico. Front desk clerk was clueless. The Hampton Inn, next door had a room $10.00 more and we would give it a 4 star all around.

Room Tip: Don't go by what you see on the website. Very deceiving
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  • Stayed December 2011, travelled as a couple
    • 1 of 5 stars Value
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Houston, TX
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
“Wake Up And Smell The Coffee - Literally”
4 of 5 stars Reviewed 19 November 2011
1
person found this review helpful

This hotel is what I would term "Unintentially Retro" It appears that someone took a 60's motor inn and put a roof over it. COOL!!! The pool in the center of the hotel is clean and, obviously, convenient; the rooms are fairly large and clean; and, most importantly, the people at the front desk were without exception friendly and helpful. However, the best part of the hotel is that the continental breakfast is served poolside. That means the smell of brewing coffee and toasting toast wafts up to the rooms. A most pleasant way to wake up in the morning

Now, if they only had room service!!

Overall, a very good experience and we definitely would stay again!

  • Stayed November 2011, travelled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Lethbridge
Contributor
20 reviews 20 reviews
Reviews in 8 cities Reviews in 8 cities
10 helpful votes 10 helpful votes
“Pretty Good”
4 of 5 stars Reviewed 6 November 2011
1
person found this review helpful

I stayed at this hotel as I was in town for work. I booked a room with a King Bed. Overall it was a nice looking room. The bed spreads appear newer and are more classy than typical hotel rooms. The bed was comfortable as well. This room had a desk, fridge, microwave, coffee machine and two comfy chairs. The bathrooms look renovated as they have nice 'granite' looking countertops. The only difficulty I had in my room was finding plug-ins for my computer and cell phone. My room also came with a balcony which I did not use due to the weather. However even if I wanted to, I wouldnt have as it was littered with cigarette butts. The floor plan is a bit wonky ... while they have lots of rooms the floor plan could be a bit confusing for some. The continental breakfast was quite pleasing - lots to choose from. A very quite hotel as well.

The hotel also offers a spa, a gym, business center and its own restaurant.

  • Stayed November 2011, travelled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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See 4 more reviews by BarelyThere1984 for Calgary
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Enderby
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
“A Nice Stay”
4 of 5 stars Reviewed 19 September 2011
2
people found this review helpful

I just want to first say "Thank you" again to the nice man that looks after the continental breakfast. He is there early every morning and works hard to keep everything fresh and topped up. My family and I appreciated his effort.

We stayed for three nights. The room was clean (bathroom, floors and bedding) and the bed comfortable. We enjoyed playing in the pool and hot tub. I found the couch area to be nice to do a bit of work in. The front desk staff seemed nice and helpful.

The last night we were there, the hotel was packed with a dancing camp and Varsity football team. While it was noisy in the earlier part of the night, everything was quiet by 10 pm which we appreciated as we had to leave early in the morning.

My only complaint is not even the hotels fault...the tourism levies and destination fees are ridiculous. They totalled $25 for 3 nights. That really adds up when you are travelling on a budget.

Room Tip: Rooms at the back are away from the pool area and seem to be quiet as well as easy to access from th...
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  • Stayed September 2011, travelled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Additional Information about Quality Inn University

  • Quality Inn Calgary
  • Calgary Quality Inn
Address: 2359 Banff Trail NW, Calgary, Alberta T2M 4L2, Canada
Price range (per night):* INR6,186 - 11,815

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Quality Inn University
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