I traveled to Calgary for business. The room I was given was in the Business Tower #451. I didn't sleep at all during the night. So unless you are a very heavy sleeper I would avoid this room or any room next to the elevators in this hotel. While the room was updated it was obvious that the building itself was older and lacked sound proofing. Every time the elevators went up or down it sounded like a small plane was taking off. I actually thought at first the hotel was directly under the flight path. The left elevator caused the coffee mugs at the bar in my room knock together every time it went past my floor so I had to get up and move them apart during the night. I travel frequently for both work and pleasure and have stayed at the Westin in numerous cities (Denver, Phoenix, Atlanta,Ottawa, Vancouver, etc). I agree with other reviewers they are usually a very good in terms of their comfort and customer service. This is the worst experience I have ever had. During check-out I was asked how my stay was and I said the room was unacceptable due to the noise. The desk clerk offered to cover my breakfast but that was already included in the price so instead she offered to note on my preferences that I prefer not to stay near the elevator. This ridiculous response only added to my annoyance and overall negative experience at the Westin Calgary.
Room Tip: Avoid rooms next to the elevator in business tower
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
6 February 2012
Dear ZuZu P,
Thank you very much for taking the time to share your feedback. Please accept my sincerest apologies for your disappointing stay. The noise you encountered is unacceptable and I know how frustrating and uncomfortable this can be. More importantly, how this was handled was not suitable and I wish we could have somehow made this a more positive experience. I hope that you will give us the chance to rectify this issue the next time you are in Calgary.
Kind regards,
Didier Luneau, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC