If I was to review this hotel in another city, it would get a lower ranking. But in downtown Calgary, the business class hotels are sadly overwhelmed and they know you are a captive audience and don't need to try as hard. The Westin is no exception - it is fine, I'll probably stay there again, but I'd like them to try a bit harder for the business crowd!

Pros
- great location for business stay - walking distance to businesses in downtown core
- pretty hotel, it looks very nice and is updated
- well rounded breakfast buffet ($25, but included for Platinum members)
- healthy menus for room service
- indoor pool for swimming some (short) laps
- free water bottles for spg preferred guest. Calgary water can taste over-treated at times.

Average
- gym has lots of cardio machines, but older, outdated models and always busy after work. There is one multi-function weight machine that doesn't appear to function.
- while decor is nice, room layout can be odd and hard to work in, for a business travel trying to multi-task (work, watch tv, and eat)
- no turndown, which I don't miss, but would be nice to top off water bottles or towels at times
- heating system was not really adjustable.
- no option for delivery of newspaper to room. just provided at the elevators.
- no business lounge

Cons
- no recycling!! Really? even the motels in eastern Saskatchewan now offers in-room recycling
- gym weightroom is very very small & not well equipped. it felt crowded with 2 people in there. AND, you need to walk through the lobby and up another elevator to get there.
- the usual exhorbitant resort fees (this ISN'T a resort) for internet access of most business hotels. If Starbuck and the above mentioned SK motel can offer wifi for free, why can't business class hotels?
- paper cups for in-room coffee machine. Please give us ceramic!
- humidifiers are provided, but they are impossible to fill using the bathroom faucet orientation!

Imagine the surprise when we walked into what was supposed to be an upgraded room (Starwood Preferred) to find that the bathroom still had fingerprints on the mirror and the table between the beds was dusty! The vanity mirror in the bathroom was broken and even though we asked for it to be fixed, no-one ever came! I would not stay here again.

That pretty much sums it up. I stayed at the Westin in Edmonton too and can tell you that both were top notch for service!

I travelled here on business and I really appreciated the nice modern amenities. When I checked in, I was offered a choice of floor and room location. I was able to get a room on a higher floor, which was very quiet. The room decor is very nice and recently updated. The bathroom is sparkling, and the rain showerhead is very soothing. Very friendly staff and easy check in/out. The location in downtown Calgary can't be beat.