This hotel has a stupid design and an idiotic layout. First of all, it's built into a slope which isn't good for parking or access. When you arrive, the area in front of the door is very small for unloading your vehicle. Traveling with another couple and a dog means you have a lot of junk to unload.

The front desk told us the entrance to our rooms was from the side parking lot. We loaded the cart and went through a side entrance only to find stairs between us and our room. We moved our luggage and the cart by hand and got to the elevator. Only later did we find out there was another entrance to the first floor rooms that had direct access to our rooms. This hotel is too cheap and lazy to put signs on the entrances so you will know which doors are for which floors. It would have saved us a lot of bother. It seems the whole layout of the hotel was done by an amateur architect. So many levels, stairs, and small crooked corridors.

We had two rooms, and one of the rooms still had luggage in it and was obviously occupied. Nice work. The rooms were like cracker boxes, the smallest I've seen outside Tokyo.

About the only good thing I can say is a light rail is almost in the back of their parking lot.... very easy to get downtown.

Some time after our return home Holiday Inn requested feedback on our stay at this hotel, and I gave it. The result was that they refunded the price of one room, $174. So that was decent of them. At least you know that they do listen.

The response from the hotel mentioned that they asked if we needed assistance. Quite honestly, I don't recall that but I'll take them at their word. However, we didn't know how screwy the layout was, had we known that our response might have been different.

One thing I did forget to put in my first review.... the office chair in the room was the type you can adjust for height. Well, after adjustment the chair would slowly settle to it's lowest lever. Clearly, it needs replacement.

Also, the very small size of the room might have been tolerable except that there was a huge fold-out sofa stuffed into the room. You had to climb over the arm of the sofa to get into bed. This hotel seems to cater to people who like to cram the maximum number of bodies into a room.