The Post is always the first choice for a return short visit to Banff/ Lake Louise. I booked to celebrate a landmark birthday for my husband and, upon arrival, discovered a lovely surprise awaiting us in our room. The room, although on the "non-preferred" side, is lovely and when sitting on the balcony, there are still gorgeous mountain views and treetops. The car park below is really a non-issue as the atmosphere around the Post is still and serene!

Thank you Andre and George for a lovely stay!

We booked a room at this 4+ star hotel with the best on-line rate. Upon arrival late in the day, my wife and I were given a room with two very small single beds.Not quite what we were hoping for. Given our booking preference for the lowest available rate we were't entirely surprised....

However, including ourselves, I would guess that there were fewer that a couple of dozen other guests staying in this fractionally occupied hotel. This was confirmed by the front desk who indicated that they had plenty of availability.

The problem is this: When we asked about the possibility of an upgrade to a room with a single queen-size bed, suitable for normal sized humans, we were told that despite the plethora of unoccupied rooms, one with a single bed would cost us an additional 50%. I pointed out that a simple upgrade of this kind would not incur any additional cost to the hotel and would, in fact, be less work for their staff who would otherwise be making up two beds instead of one and, in addition, would be moving furniture back into place after my wife and I moved these two ridiculously small single beds together. Furthermore, in hotels of this caliber in which I've previously stayed under similar circumstances (Fairmont Chateau Lake Louise) would simply offer the complimentary upgrade without prompting.

I would venture that 4+ and 5 star hotels like this are primarily promoted by word of mouth. As a result of this experience, I will probably be reluctant to give friends, family and business associates a positive review of this hotel in light of their inflexible policy.

As an aside, If you are interested in fitness or the spa/pool facilities (beautiful, by the way), you'd better enjoy them before 9 pm at which time they close down. Maybe it's just me, but this seems awfully early and, certainly, is not in keeping with other hotels with similar amenities.

My wife and I stayed at the Post last weekend, due to the Fairmount not being able to give us the lakeside room we had requested (they offered a room with a view of the parking lot as an alternative).We have stayed at the Post a number of times over the past 35 years, and were pleased that it has continued to maintain such a high standard. Our room at the back was spacious, well appointed and quiet (I'm a light sleeper but didn't even hear the trains). The quality of the linens and toiletries was outstanding. We had 2 meals in the hotel-excellent food, well-prepared and served. There was no charge for a second glass of juice or a second latte at breakfast. At lunch, we had a small carafe of the house white wine which was an excellent, well-priced chardonnay. For wine-lovers, the wine list is superb. The staff are very well trained and appropriately attentive. We didn't use the spa or pool but will on our next visit. Overall, the Post is a little more expensive than the Fairmount, but parking is free (vs $35/day for valet parking at the Fairmount) and excellent value for the price. Stay at the Post and drive up to walk around Lake Louise!

This excelent hotel is located a few minutes walk from lake louise , at the heart of the Canadien nature. It's the best accomodation alternative for visitors to the region.

Superb hospitality and service - Staff very well trained, most kind and well selected

Excellent food - we had breakfast lunch and dinner in the hotel's restaurant, everyday during our stay - the food and service were so ggod, we didn't want to explore other places.