One of the friendliest places I've ever stayed in the US, Mexico, or Western Europe! Our Parlor Suite was very comfortable and the staff was attentive to all of our needs. The steamroom/plunge pool/jacuzzi/pool was excellent and spotless. The location was exceptional. The views were great. Very pleasant stay! The only thing they could possibly improve upon was the lighting in our room. It was a little dim even with the lights on, but I never complained because they were so nice and some people may prefer the dim lighting. I did have light where I needed it. I would definately stay there again!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
8 February 2012
Thank you very much for your comments. We are very proud to have great staff that provides that extra service with a warm smile. To have a downtown location, yet great views from our rooms on Cascade and Rundle Mountain does surprise many of our visitors. Thank you for your comments on the lightning in your Suite, they have been forwarded to our management.
Looking forward to welcoming you back to Banff
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC