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Tunnel Mountain Resort – reviews, photos

2.5 of 5
502 Tunnel Mountain Road, Banff, Banff National Park, Alberta T1L 1B1, Canada
Hotel amenities
Tunnel Mountain Resort
Ranked #21 of 33 hotels in Banff
3.5 of 5 stars 245 Reviews
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245 reviews from our community

What travellers say about this hotel
  • Executive suite(10)
  • Fire place(4)
  • Gas fireplace(4)
  • Friendly and helpful(4)
  • Hot tub(3)
Traveller rating
    85
    84
    32
    22
    22
Only show reviews for Family (61) | Couples (104) | Business (4)
Date Rating
Toronto, Canada
Senior Contributor
28 reviews 28 reviews
Reviews in 8 cities Reviews in 8 cities
29 helpful votes 29 helpful votes
“Good price and great for groups”
3 of 5 stars Reviewed 10 February 2012
1
person found this review helpful

My wife and i were traveling on a budget and found that paying for a bit more than the most basic of B & Bs or hostels offered kitchen or kitchenettes. This place had a pretty full functioning kitchen so what we paid in extra over the most basic model of room, we more than made back by cooking our meals while we were there and saving on restaurants. The inernet connection was pretty weak in our room, and it wasn't the cleanest or most luxurious place that i have ever stayed, but if i were ever travelling with a group, we could have slept 6+ in the place we got with the full kitchen and found the price reasonable for 2. Budget price and lots of amenities...so long as you aren't expecting luxury.

  • Stayed August 2011, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
youknowwhoIam, Front Office Manager at Tunnel Mountain Resort, responded to this review
11 February 2012
Thank you very much for taking the time to write your review. We are glad that you enjoyed your stay and appreciate all feed back. We look forward to your return.
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Bateau Bay, Australia
1 review
1 helpful vote 1 helpful vote
“Thank you!!! Enjoyable stay!”
5 of 5 stars Reviewed 9 February 2012
1
person found this review helpful

I stayed there over New Years with a group of friends. The location is fantastic, out of the town but close enough to walk and surrounded by beautiful scenery and wildlife. Great heating with beautiful fireplace as well as ducted heat. I particularly liked how the rooms were seperated from one another. Will be sure to recommend!

  • Stayed December 2011, travelled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Travelbug08011 about Tunnel Mountain Resort
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
youknowwhoIam, Front Office Manager at Tunnel Mountain Resort, responded to this review
11 February 2012
Dear Valued Guest, Thank you for taking the time to comment on your stay. We are happy to hear it was enjoyable and look forward to your return visit.
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Leduc, Canada
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“Good Value for money”
4 of 5 stars Reviewed 7 February 2012
1
person found this review helpful

Fabulous location, wood burning fireplace, clean and maintained. Plenty of mule deer roaming the grounds. Not the latest technology for everything, but I'd return.

  • Stayed February 2012, travelled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask Jeffrey T about Tunnel Mountain Resort
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Little Rock, Arkansas
Senior Reviewer
7 reviews 7 reviews
Reviews in 7 cities Reviews in 7 cities
4 helpful votes 4 helpful votes
“Outdated for price.”
2 of 5 stars Reviewed 25 January 2012
2
people found this review helpful

My family chose to stay here because the hotel we usually stay out there (which is across the street) had no vacancies. The cost was lower but so was the quality. The TV's appeared to be from the early 90's (one of them had knobs to control picture quality, etc) The TV in the main room was barely functional and seemed to be on it's last leg. There was a sharp end of a nail protruding from one of the walls in the bedroom which I was lucky enough to find with my palm (just a scratch but still annoying). The drain in the bathtub failed to drain adequately so by the end of a shower you were ankle deep in water. The couch was very old looking and looked a little scorched as if someone had pulled it too close to the fire place. They charged for fire wood so we skipped on that (though it would have been nice to enjoy a fire). The walls were thin and neighbors could be heard easily (especially at 2 in the morning, luckily they have quiet hours...ha.) Other then the these things it was okay. Beds were fairly stiff hotel beds, the towels were standard rough hotel towels, all in all what you would expect from a chain motel. I suggest the place across the street. It's a little more price-wise but well worth the money, especially if you have children. Much nicer rooms, a huge indoor play area for kids, free firewood, and just overall better quality.

  • Stayed January 2012, travelled with family
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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“Took $300 from me (double damage)”
1 of 5 stars Reviewed 18 January 2012
1
person found this review helpful

First i wanna stat that the rooms were cold (especially the loft area)and the pictures do not show what it truely looks like. they have a very old look to them and have not been updated for a while. The hot tub/suana they keep at a very low tempature because i assume it doesnt get used very often. I asked them right after if they could turn up the tempature. i tryed it the next day and the tempature was still very low. The "hot" tub was just a warm bath type tempature.

Secondly, when i checked in they took my Visa for $150 damage deposit. I accidentally spilled Sweet & Sour sauce on the couch while trying to walk around the table. i take full responsiblity for my mistake and addmitted it to the manager. When i got home i noticed a charge of $300 on my Visa. I called the manager to question him, he stated it was due to the couch situation. I was expecting to lose my $150 damage deposit but got charged double. I even asked him how he can just charge my Visa above the "pre-debited" damage amount, he stated; "i can charge your Visa whatever i want".

His claim was the couch was $600 brand new so he charged me half of the original price. I tried to explain to him the couch was extremly old and in very rough shape and i should be based on the possible resale price.

I completly admitted to my mistake and owned up to it. I understand that does not solve the problem but his statement "i can charge your Visa whatever i want" did not set right with me. As well as basing his price of the original price and did not take into account the wear and tear.

the comments at the start were not biased based on the damage deposit situation. With that situation set aside i did not like my stay at this "resort" for several reasons.

  • Stayed January 2012, travelled with friends
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Ask kody m about Tunnel Mountain Resort
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
youknowwhoIam, General Manager at Tunnel Mountain Resort, responded to this review
19 January 2012
Hi Kody,
Thanks for writing the review. I am a little confused as our phone conversation was completely different from what you have stated here. I feel I need to clarify a few points.
One – You trashed your room to a point where it was unsellable for 72 hours.
Two – You did not “spill”, you poured sweet and sour sauce / syrup all over the couch.
Three – You did not take responsibility / admit / own up for any of the damages and just left the property without checking out.
Four – When you called to discuss the charge for the damages, you raved about how many times you have come to our property over the years and hoped to come back.
Five – At no point did I say “I can charge your credit card whatever I want”. I informed you that a $150 pre-authorization on your credit card does not cover any and all damages to the room. As with most hotels, we use the credit card left on file at check in to recover any extraordinary financial losses should a guest decide to destroy our property.
Please be aware for your future travels that it is an industry standard to charge the guest the replacement value of items that they decide to maliciously destroy. The couch you decided to ruin was 8 months old. It was purchased (and now replaced) for $650. The sofa was in excellent shape until you decided in would be acceptable to pour a condiment all over it. Our charging $300 is extremely reasonable. For any guests that wonder why we require a credit card and photo i.d. for all our guests at check in, this is a perfect example.
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Additional Information about Tunnel Mountain Resort

  • Tunnel Mountain Hotel
  • Tunnel Mountain Chalet
  • Tunnel Mountain Banff
  • Banff Tunnel Mountain Chalet Hotel
  • Banff Tunnel Mountain Resort
Address: 502 Tunnel Mountain Road, Banff, Banff National Park, Alberta T1L 1B1, Canada
Price range (per night):* INR5,433 - 13,946

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