We stayed at this resort over Christmas 2007, we are a family of 4. The facilities are great - indoor pool, hot tub, shuttle to downtown Banff (every hour not half hour), ski pick ups however if you are unlucky to stay in a unit that has not been renovated then prepare yourselves for problems. We requested over 18 months ago a 2 bedroom renovated unit close to the hot tub, we ended up with an unrenovated unit that was a walk to the hot tub!! The units are small but clean. However our upstairs shower leaked thru to the kitchen - behind the microwave to be exact (it was not a small leak but we had to use loads of towels arount the shower to try and stop a waterfall in the kitchen !!!!). Judging from the state of the cupboards behind the microwave this issue has been an ongoing problem. This is a serious issue due to electrical wires and fire however it took us numerous complaints (sometimes more than twice a day) to numerous staff to finally get some result even then it was the night before we checked out (our stay was for 7 days!!). From our final conversations we were not the only ones complaining. On our last day our water was turned off without our knowledge. We would only stay here again if the resort has been fully renovated.

We stayed for a week in a renovated 1 brd suite over new years. It had some pros & cons. We arrived about 7pm and had to wait 2 hours for our room to be ready. Ask for a renovated suite. The unit was small for a family of 4,expecially with all our ski gear, the kitchen was decent with enough dishes and utensils. You wouldn't really use the fireplace it's really close to the couch. The sofabed however was extremely bad, even for children. We had to put 4 layers of blankets on top of the mattress, so the kids didn't have springs in thier backs. They offered a second mattess but it was even worse. The hot tub was nice but it can be a bit of a hike to get there depending on how far your suite is from the lobby. The bathroom was a nice size with a great shower. We bought someones timeshare week so we had a good deal. It's good value if you get a deal. The rooms are noisy as well. You will hear people upstairs walking around. The staff was friendly and tried to be helpful. I would get a 2 bdrm next time.

I booked this hotel on TD reward points, I enjoyed staying in this hotel, awesome outside pool, inside pool and steam room.

You definitely have a nice mountain/ snow view from the room.

The hotel is right at the end of main drive, so not too far from downtown, but definitely need to drive to downtown, which hotel will provide a shuttle bus.

We booked a one bedroom suit, it is a bit small then I thought.

We have nowhere to put our luggage other than the floor of the kitchen, I would suggest a standard room rather than one bedroom suit.

We do hear people walking upstairs, but it did not bother us too much, best thing for us if we are able to take our lovely dog with us, we all enjoyed it and we will stay there again for sure.

Newly decorated rooms, thank goodness, but done well for a resort in this price range. Still shabby on the outside. The room was small but we knew to expect that from the reviews of others, so that was ok. It had no view - actually that of other buildings. You could hear every footstep from above so I would recommend you stay upstairs, if you are going to stay here. The front desk clerk that helped us each time seemed "dense" and irritated at the simpliest of inquiries...never friendly and helpful.

We wouldn't stay there again unless we had to especially after staying at Delta Lodge at Kananaskis and other quality resorts that let you know their clients are their main focus. You can sure tell a difference.