Like many traveles nowaday I decided to book my hotel room on-line, about a month in advance, this all worked out quite well and I got my confirmation e-mail wich I printed and presented at the desk of the hotel on my chosen date and time of arrival.

When I did this I was told by the person at the desk that my room was NOT paid for, when I protested that It was and that the total amount of the stay had been DEDUCTED from my account the person went to the back-office and talked to who I believed was the manager, after some time she came back out and very rudely said that that could not be possible, that bookings could not be paid for with a debit/credit card.

I was quite outraged, I explained to her as politelly as I could that IT could be done, I presented another copy of the e-mail, the purchasing credit card and 3 different types of Identification; I asked to see the manager, she went to the back office once again and I could hear them in the office laughing saying that IT COULD NOT BE DONE...

I asked to get my room anyway and set my credit card on the counter saying that I was willing to pay AGAIN if only they gave me my room right then; again I was turned donw and asked to wait, the manager never came out and the phone I asked for to resolve my problem was never provided; after 35 minutes and a lot of assertion of my rights as a consumer they finally gave me my room.

I only stayed there because there were no other hotels available close by, the room was already paid for and I had a pounding migraine after the long drive there.

I never saw the manager, I never even got an apollogy and I was treated like some kind of criminal triying to scam the hotel, wich was embarassing.

In all faireness the rooms where acceptable and very clean, but such accomodations are not worth all the trouble of getting to the door of the room.

I was astounded by the rudeness of the people at the counter when I arrived, for some reason this changed, and when I checked out they weren't rude, they were actually polite, but it was not enough to change my mind... that's why I am NEVER GOING BACK.