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Hotel Mocambo – reviews, photos

3.0 of 5
Ruiz Cortinez 4000 | Colonia Mocambo, Boca del Rio 94290, Mexico
Hotel amenities
Hotel Mocambo
Ranked #15 of 20 hotels in Boca del Rio
3.5 of 5 stars 21 Reviews
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21 reviews from our community

    Trip type
Traveller rating
    2
    9
    5
    3
    2
Date Rating
Mexico City
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“Romantic even with kids”
4 of 5 stars Reviewed 9 July 2007
1
person found this review helpful

We stayed at this hotel for 3 days and were impressed by the romantic
vistas, traditional style, and even the food in the restaurant, which
is good and half the price of most hotel fair. If you get a room with
a view of the sea, you are better off. They are clean and neat if somewhat spartan. The staff is friendly but with some bureaucratic twitches that, combined with the frayed decor in places, might make you think you are in Havana. The pool could be in better shape, but the slide for young kids makes up for it. And there is a water park only steps away for kids who want even bigger slides. If your are lucky, there may be a wedding at the hotel and you can get free entertainment while you watch the lights in the harbour and enjoy the soft gulf breeze. And there is cable TV for the kids (in Spanish)
who have doubtless enjoyed the acuario and forts earlier in the day. The beach in front of the hotel isn't worth much, but take a boat ride to the reefs from the Malecon in town (90 pesos) and you will be shocked to have crystal clear water for swimming and snorkling only 10 minutes from the beach. The Mocamobo isn't for those who want 5 star luxury, but it a unique and pleasurable experience and romantic, even with kids.

  • Liked — Style
  • Disliked — Rough around the edges
  • Stayed July 2007, travelled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Check-in / front desk
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
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A TripAdvisor Member
Mexico
1 review
2 helpful votes 2 helpful votes
“Bad experience”
1 of 5 stars Reviewed 7 February 2006
2
people found this review helpful

We stayed in this hotel from Feb. 4th - 7th, 2006. We will stay again only if the other option we have is to stay in the streets.

The hotel has not been taken care of for many years, there is mildew all over the place, food was not good, waitress did not give good service, lack of Management, staff is not trained as to give a good service, rooms poorly decorated and taken care of, dirty all over, mades were like hitting on staff there level, almost like making out... outside our room and we heard what they said to each other, we felt as homeless asking for bed and food. The whole Hotel including pools, gym, SPA, Restaurants, Reception have not been painted for years. The Hotel might have been pretty once but today its a disaster. Thank god we only had to sleep there, so we would get there late at night and leave early in in the morning.

I send this review because even though I did not make my reservation through you, I did get the idea in this page and called directly, because we decide to go tight away. I got to see other rooms, and they were all the same. A MESS!!!
I've attached the only picture I have that Im not on htem, the other ones I appear on them.

Thank you.

  • Stayed February 2006
    • 1 of 5 stars Value
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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A TripAdvisor Member
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Reviews in 4 cities Reviews in 4 cities
19 helpful votes 19 helpful votes
“Pretty grounds, great atmosphere and super friendly staff, plus a spa!”
5 of 5 stars Reviewed 14 June 2005
8
people found this review helpful

When we arrived at Hotel Mocambo after an all night bus ride, our room was ready and waiting and the front desk promptly checked us in and had a bellman escort us to our room as dawn was breaking. A gorgeous sunrise view was our reward, along with black out curtains that let our sleep deprived bodies happy! Each morning, room service delivered great coffee for which the region is known and fresh orange juice in record time, according to US standards. For two days we strolled the lovely grounds, soaked in one of two pools in the Roman-style spa, took saunas, had a foot massage and wandered the beach in front of our hotel. Staff were extremely efficient and exchanged money, provided maps, directions, tips, etc. and even found a rental car for under $50 per day (wehich was no easy feat where commerce and tourism mingle in the pretty port city. ) Buses ran directly in front of the hotel to and from downtown, the malecon (oceanfront boulevard) and the fun-filled zocalo (the main town square). All in all - a great mid-sized hotel in an ideal location and perfect for couiples, famiy vacations (lots of children's areas and programs) and special events like weddings or corporate gatherings. Highly recommended.

  • Stayed March 2005
    • 4 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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A TripAdvisor Member
South Carolina
1 review
6 helpful votes 6 helpful votes
“very comfortable and clean”
4 of 5 stars Reviewed 6 January 2005
6
people found this review helpful

We stayed in the hotel for two nights and three days in December. The food was excellent and the rooms were very comfortable. For people who like to sleep in the curtains are very thick and no light gets in the room unless you want there to be. For such a nice place I found that the televisions were a little small, that the air conditioner was very loud, and that the pools were very cold even after there had been a full day of sun. Besides these three things I really enjoyed my stay at Hotel Mocambo and would go back immediatly.

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Mexico City
1 review
3 helpful votes 3 helpful votes
“A real treasure”
4 of 5 stars Reviewed 1 April 2004
3
people found this review helpful

It is such a lovely place, the people are great, the view, the food..... all fantastic! Although some of the sparkle has faded, I can only imagine what it must have been like 50+ years ago.... but it is still quite charming! We had a fantastic time and will return!

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Additional Information about Hotel Mocambo

  • Mocambo Veracruz
  • Mocambo Hotel Boca Del Rio
Address: Ruiz Cortinez 4000 | Colonia Mocambo, Boca del Rio 94290, Mexico
Price range (per night):* INR5,265 - 8,009

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