The Mocambo may have more history than the other hotels in Boca del Rio (which is five or six miles to the south of downtown Veracruz), but the service in this hotel is lacking considering the price you pay (about 100 dollars per night or more). It is clear that the owners of the place have decided to cut costs and avoid renovation. This is too bad given that the hotel dates from the 1930s (which is what attracted us to stay here in the first place).
The breakfast buffet was OK, but not great. (Its much better at the nearby Crowne Plaza.) Some of the morning waiters are a bit surly. Unlike every other hotel that offers a free breakfast, kids are charged for their meals, from age 1 on up. In contrast, the afternoon and evening service and food was excellent at the hotel's restuarant. Get the shrimp ceviche!
Room service was generally pretty good and fast during our stay. The hotel store, located in the lobby, has irregular hours and a limited selection of sunscreen and lotions.
The rooms were very sparsely furnished for a hotel of this category. The only rooms that are worth it, really, are 401-410 and 501-510. These have private balconies with spectacular views of the beach. Otherwise, you are better off paying less money at the numerous other hotels in this part of Veracruz city(Boca del Rio).
The hotel has two indoor (heated) and two outdoor (not-heated) swimming pools. It looks like these haven't been painted since the 1970s. The girl who issues towels for hotel guests using the pools could benefit from a course in charm school. Moreover, during our weeklong stay, she never had enough towels for the small number of guests who used the pools. We constantly heard other guests complain about this, too. (In other hotels in the area, this never seems to be a problem.)
The Mocambo beach neaby is OK, probably better than average as far as Veracruz city beaches go. There is an excellent waterslide park steps away from the hotel, which is a plus if you have kids. Of course, you don't need to stay at the Mocambo hotel to go to this beach or water park.
If you want comfort and good service, stay elsewhere--there are plenty of other options in Boca del Rio, Veracruz.
- Mocambo Veracruz
- Mocambo Hotel Boca Del Rio
