We stayed in La Posada for 7 days while attending a conference at a nearby more expensive hotel. We were very satisfied and would stay again but could see some problems for other guests with different needs.
1) From the center of town one has to ascend several blocks on an extremely steep street. The mini-suite we were given was also up several smallish flights of stairs. These passed through a beautiful garden but this would be small consolation for the mobility impaired.
2) Our stay had been preceded by a very rainy period, the office/lounge smelled strongly of mildew. Our room, which was one of the highest in the hotel, was fine, but if it had smelled like the office I could not have stayed--I wonder about the smell in some of the lower down rooms.
3) Possibly because we did not read the fine print we were expecting breakfast--there was none. However, there were a number of very close, very inexpensive cafes serving excellent breakfasts. The Posada does have a kitchen, which guests are invited to use which supplies unlimited coffee (the best we've had in Mexico) and a coffee machine for guests to use. There is also tea.
4) The hosts were not in evidence, or at least did not identify themselves as such if they were. The serving staff .maid and porter were very pleasant and helpful .but we conversed with them entirely in Spanish and someone who did not speak the language might have had difficulty making wants known. The manager (not the owner) was likewise very pleasant but did not offer help or suggestions unless asked--I do not remember if she ever spoke to us in English. Admittedly we were there in the off season and things might be different at the peak. However, Xalapa is not a heavily touristed place and is not bursting with English speakers and English information for those who do not know locals and do not speak functional Spanish.
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