This is a run-down government hotel that hasn't been revamped since it was built sometime in the mid-70s. The service in the restaurant is so poor that it's comical and the rooms smell like humidity although the AC does work. Its location is not the best as it's about 15 minutes walking to downtown -- nothing special, by the way. Xalapa is best as a base to do something nearby as the local government has made horrible decisions about it's "conservation" and "planning" since the 1950s and basically destroyed the place. I wouldn't even recommend stopping here but heading to Xico or Coatepec immediately.

We had the worst luck to be here during some of kids' sports tournament with literally 500-600 kids running around screaming. The apathetic/hostile/nonexistent service did nothing to improve things. Layout is kafkaesque, bedspreads have large visible unknown stains, windows to courtyard very thin. Staff are lucky they work on some kind of state subsidy or this hotel would never survive. Can't wait to check out ASAP.

The first day everything went OK. The WiFi was poor but we were promptly relocated to a room with a stronger signal. The second day, shortly before midnight a loud salsa band started playing at a party. The staff at the frond desk only said: "this is a constant complaint when we rent the balroom for parties". Needless to say, that didn't help me to sleep better.

A friend recommended this hotel because of its location, within walking distance of the center of town but in a quiet neighborhood. These are its strong points. The grounds and gardens are very nice, too, as is the coffee shop. No one at the front desk could speak enough English to be useful, however, and there were little problems with the room,-- things that didn't quite work or were loose, missing shampoo, that sort of thing. The key-card had to be re-coded every day. Worst was that the air in my first room actually raised the temperature instead of lowering it. Unable to correct the problem, they moved me to a different room. If I hadn't had a Spanish-speaking friend with me I don't know how I would have gotten by.