The hotel itself looks beautiful at first glance. The staff is extremely friendly.
In our room, the hairdryer did not work, and we were unable to retrieve our messages from the telephone as it was malfunctioning. The bed was extremely hard. My husband and I would wake up every morning with a sore back. The Internet connection was very poor to say the least. We paid $60us for Internet for the week and it was not worth the money at all.
The spa has some great girls working there, and you can get a fantastic massage to combat the sore backs from the hard beds. Skip the manicure and pedicure though, as they don't sterilize their equipment properly between clients.
The food is our main issue of concern. There was a lot of cross contamination happening in the restaurants, and it was not surprising that many guests were getting sick. An example of this is in the main buffet, the cook while making fajitas, grabbed raw meat with her bare hands, then proceeded to touch cooked tortillas with the same hand without ever washing, or even wiping her hands. This was just one example of the many examples of improper food handling. We spoke with a manager regarding this issue, and the cooks handling raw meat were then required to wear gloves, however the cross contamination continued. The part that bothered me is that as guests became sick, including ourselves, we were told it was due to guests enjoying too much alcohol, and sun. I however, don't drink, and I stay in the shade well covered.
Another issue we encountered was the lack of understanding of serious food allergies. At one of the restaurants, we told the server about my severe almond allergy. He said none of the desserts contained almonds, however, the dessert I ordered was placed on a bed of marzipan (almond paste). Not knowing what it was at first, since it was so dark out, I took a bite. I immediately recognized what it was and spat it out, but my tongue immediately started to swell. In my case, I knew how to resolve this issue, however someone else may not have been so lucky.
There is really only one town around the hotel. It's across the bay and costs 20 pesos to ride the ferry (worth the ride). The town has very friendly people, and it seems very safe to walk around. Since the town thrives on tourism, prices seem to be quite inflated. You can barter with people, but don't expect to get a great deal.

The pool was the highlight of our stay. It is a very large/long pool connected by two small water slides. It was fun to start at the top and swim the entire length.