When I checked my credit card statement, I saw that I was double billed. Calls to the their on-line address were to a reservation line only, unable to help. Calls to the hotel directly went un-returned. Their on-line 'contact us' link resulted in a call back from a third party referring me to the reservation phone number only. Credit card company was unable to help. It appears that once they have your credit card number, they are prepared to use it again, with or without your approval. Bottom line, I'm out the extra charge.
In addition, while the hotel was quite nice, it is suffering from a lack of maintenance due to lagging condo sales and upside down owners not paying monthly HOA fees. For a supposed first class complex, many things didn't work...tv's, lightng, spa, and others showed excessive wear and tear.
- Las Palomas Beach Hotel
- Hotel Las Palomas Beach
- Las Palomas Puerto Penasco
