We just spent a week here with ten other family/friends. Had a great time. The staff are very accomadating and the food is excellent.

Husband and I stayed at this beautiful resort with another couple Feb 5 - 9, 2012. I would have stayed a week or more as we just didn't want to leave. I had read reviews before we left however some of the negatives read were not seen at all by us. We just had a fabulous stay. We were upgraded to an oceanview when we got there, maybe because we do travel to Mexico quite often and I emailed them, or maybe because we just got lucky and they had rooms available. We had a perfect view from the 4th floor and were so happy. The first night was Superbowl night and they did it up right. A total buffet on the beach and 2 huge screens to watch the game. What a better place to watch the game huh?
The best restaurant was definitely the Portofino, Italian food. I felt like I was in an upscale Dallas restaurant, WOW! El Patio was amazing too with delicious Mexican cuisine. We ate at the seafood buffet the last night and was wonderful. Breakfast every single day in the buffet was so perfect. Name it, they had it! If they didn't I do believe they'd make it for you. You can also start drinking mimosas or bloody marys early too. We never ate at the Seaside Grill nor ate in the Sushi Bar, not our fave food. The grill by the pool served hamburgers, chicken, paella and pizza and it was wonderful.
The drinks were made to order if you desire to use the best liquor. The bartenders were amazing and always smiling. Actually EVERYONE at this resort is always smiling! They are one of the friendliest resorts we've been to yet. We enjoyed the service so we tipped.
The beach is wonderful, no rocks and fed the fish daily. The whirlpool pool was heated so that could be enjoyed in the morning but by the afternoon the big pool heated up to use the swimup bar. Never have we been able to do that in February. No towel cards needed, just grab a towel. There is a huge pool on the other side of the lobby also but a little chilly so nobody was using it, I believe it was all adult pool.
Rooms were emaculate, bathrooms huge. The other couple with us called for a toilet problem and they were there in 10 minutes!
We had a nonstop transfer to resort so it took one hour from the airport but not bad!
What else? Can't think of anything but ask if you need.
Would I go back there? Uh helllllllllo, YES!

Very nice resort!
Rooms very clean! Bed is huge and so comfy!
Large bathroom and yes the shower leaks all over the floor but its tile and there is a drain so just put down a towel.
Small resort, so easy to get down to the beach and pools. Hot tub turned into kids pool because it was a lot warmer than the pools! But there is a small hot tub in the adult pool section if you want privacy. Only complaint is that the adult section is at the back of the hotel by the canal and I like sitting by the ocean!
Lots of available chairs even during mid-day so no need to get up at 6am to reserve.
Fresh pool towels available all day!
Beach is small and shallow so perfect for small kids.
Take some bread into to water and feed the school of fish!
Beach service from the waiter was the best part! He was fast and friendly! And they served the drinks in large plastic glasses!
Don't need reservations for restaurants which was great not having to line up early in the morning like most resorts! Never had to wait! Food was awesome!
Breakfast omelettes were quick and tasty! And if you were willing to wait the fresh made waffles outside were amazing!
Dolphins, golf course and shops are a short walk away and you don't have to pay to just watch the dolphins!
Resort and shops are in a gated community so felt quite safe!
Playa del Carmen is a short cab ride away if you want to see more shops and bars!
Definitely would go back!

The service, staff, room, beach and food were all great! We had a very good time. The only very minor complaint was that the pool facilities were slightly run down (especially in the adult pool area) however this would NOT keep us from returning. We were disappointed when our vacation ended!