I would like to start off by saying that as a child my family would stay at this hotel and I must say that there was nothing bad to say about this place. Until now. Way in advance I planned a trip to visit SLP. I emailed the hotel to request a balcony room and assumed everything was taken care of.
We arrive at the hotel tired and ready to get some rest. Upon arrival the staff was not friendly and lets just say that maybe they we're having a bad day but when I recieved my reservations and was told that I didn't request a balcony room I was pretty upset. I informed them that the reservations were made only with the intention that I would recieve a room with a balcony. I had the emails to prove that I reserved a room with a balcony. We didn't get the room we wanted and they didn't offer any explantion. We took the room regardless...BIG MISTAKE!
The room was dark and smelled like smoke. As we were getting ready to visit family the maid unlocked the door but how can she unlock the door WITH THE DEAD BOLT? Only managment should be able to unlock a dead bolt door. Off we went to visit our family. Feeling uneasy we went back to the hotel and gathered our belongings and checked out from the hotel. We didn't care that we had to pay for 1 nights stay. We were glad to get the heck out of this hotel.
- Panorama San Luis Potosí
