Im speechless with their pathetic policies and their RUDE behavior. First of all, I got their most expensive suite here (which is pretty nice, but lacks in many ways as well). To top it off, I'm a high staying member of Starwood. NEITHER of ANY of this mattered to them, they could care less.
I simply wanted to bring 2 friends up (since I visit after months) and they actually DENIED me. Yes, they said I could not have anyone over after 8 PM. I'm sorry, but I'd rather stay with my parents, wtf is this?
I was LIVID and discussed it with the manager who graced me with a 15 minute window for which I could take my friends to the room. At that point, he ACTUALLY threatened me that, yes, he WARNED me that if we're not out of the room in 15 minutes, he'll send security.
I just about exploded at this time being spoken to this way and actually left the hotel the very moment.
I don't know why but I swallowed it all and still came back the next weekend, here they "wowd" and "dazzled" me once again. I simply brought up ONE friend and they literally NAGGED on me every few minutes with phone call after phone call insisting the person leave.
I'm NOT joking by the way, this happened. I'm still baffled that this is happening. I'm not going to bother speaking to any more managers here but take my complaint directly to Sheraton Headquarters.
As for this hotel, I'm leaving tomorrow morning first thing and checking in to another property.
Disgusting service. The worst part is that they don't care - even if you're a loyal customer and one of their highest paying guests in their top suites. They just plain don't care.
Stay here if you want to be treated like an unwanted child. Period.
- Also Known As:
- Four Points By Sheraton Navi Mumbai, Vashi Hotel Navi Mumbai
- Four Points By Sheraton Navi Mumbai, Vashi Hotel
- 4 Points By Sheraton Navi Mumbai, Vashi
- Official Description (provided by the hotel):
- Located in the corporate hub of the Navi Mumbai Metropolis, Four Points by Sheraton Navi Mumbai, Vashi is designed to meet the needs of today’s business traveler. Located just a stroll away from prominent shopping opportunities and the city’s thriving business center, we offer modern day living and easy access to experience the traditional local lifestyle.Designed in a contemporary style, our 150 guest rooms and suites are tastefully decorated and provide all the comforts of home. Our three restaurants and lounge bar present a selection of cuisines from around the world. Our Health Club and Swimming Pool give you the welcome chance to relax and recharge after a long day of work or play.The Hotel has opened with 89 rooms currently in the first phase, with a Health Club and Swimming Pool. Our second phase will open the remainder of the rooms and our full service SPA in October 2009. Our convenient location makes it easy to get out and explore Navi Mumbai’s myriad attractions, like the Belapur Fort and Kharghar Hills. Mumbai is just 40 km from the hotel, and the industrial city of Pune is also located within 134 km and is easily accessible via the express highway in 2 hours. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, Booking.com, Agoda, Hotels.com, Travelocity, Priceline, Orbitz, Otel and Tingo so you can book your Four Points by Sheraton Navi Mumbai, Vashi reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.