Yet another example of the continued inconsistent product delivery associated with the Holiday Inn Express brand. You never know what to expect until you actually walk through the door of this brand. Most of these properties are very good, but there are still those properties which don't measure up. This property is next door to the InterContinental, which also owns the Holiday Inn brands, & the IC is probably the best hotel in Puebla. It's a $4 taxi fare to the main Plaza, & the area around the hotel lack restaurants, etc. HI Express is "supposed" to appeal to business travelers coming to Puebla, but it's not really geared up to address the needs of the business traveler. American hotel chains that hype their product to business travelers, need to establish a consistent product standard, but they fail to do so, since the vast majority of hotels are independently owned, & USA corporate HQ seems to have little way of enforcing performance. The rates for this hotel are geared toward the higher end for business travelers, yet has no English language TV --- that doesn't bother me & I don't rate a hotel on the fact that they don't have English stations --- but a hotel that specifically promotes itself to American business traverlers, should, at the least, provide CNN in English. Only stayed 1 night, & moved to 1 of the numerous, nice downtown options. Paid 1/2 the price of the HI Express & got 5 English language stations, including CNN, a working business center, & other options. The morning breakfast was mediocre at best. None of the hot food items were hot --- only room temperature at best. 100% of the staff were polite & courteous & willing & eager to help, so my criticism is with management & corporate HQ, & not on-site personnel. For business travelers the Marriott is a far better choice, if you don't want to pay the higher rate at InterContinental. If you're not a business traveler, there are lots of better choices, with better locations, near the main Plaza. Hotel was spotlessly clean & in good condition.
- Holiday Inn Puebla
- Puebla Holiday Inn
